New password creation dialog disappears before saving newly filled password

ptr727 Thanks!

Ok, cut real short, and uploaded.

ptr727 hmm that would be too big for our upload tool and ticketing system to handle. How long is the video? Are you able to shorten it? Can you make sure to just show the behavior as you described in your first post?

218MB MP4

ptr727 what is the size of the attachment?

Can't upload:
Error: New Tab - Google Chrome 2023-03-02 07-18-06.mp4 (The uploaded file is too large)

ptr727 thanks so much for that. I've sent you a reply. Let's continue the conversation from there!

For your reference, this is your support ID: [#HBL-21397-217]

I captured a video, too large to email, will need link to upload please.

Hey ptr727, thanks for the link. Unfortunately, I'm unable to get to the page with the new password field, as I do not have a valid user id.

I'm curious, what steps did you take to fill the new password field? Where did the website unexpectedly take you afterwards? Could you take a screen recording of the behavior and then send it to us via email at mailto:support+forum@1password.com?

Here's how to take a screen recording on a Mac: https://support.apple.com/en-us/HT208721

You can try attaching the video directly to the email. If it's too big, then the email may not go through. Instead, just shoot us a message and we can send you a secure link to upload the video.

With your email please include:

• A link to this thread: https://1password.community/discussion/138401/new-password-creation-dialog-disappears-before-saving-newly-filled-password#latest
• Your forum username: ptr727

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

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