Forum Discussion

ptr727's avatar
ptr727
New Contributor
3 years ago

New password creation dialog disappears before saving newly filled password

I just created an account on amig.com. 1Password filled the password for me, and I was getting ready to save the new login. Before I could click the save button the underlying page navigated. T...
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Former Member's avatar
Former Member
3 years ago

Hey ptr727, thanks for the link. Unfortunately, I'm unable to get to the page with the new password field, as I do not have a valid user id.

I'm curious, what steps did you take to fill the new password field? Where did the website unexpectedly take you afterwards? Could you take a screen recording of the behavior and then send it to us via email at mailto:support+forum@1password.com?

Here's how to take a screen recording on a Mac: https://support.apple.com/en-us/HT208721

You can try attaching the video directly to the email. If it's too big, then the email may not go through. Instead, just shoot us a message and we can send you a secure link to upload the video.

With your email please include:

  • A link to this thread: https://1password.community/discussion/138401/new-password-creation-dialog-disappears-before-saving-newly-filled-password#latest
  • Your forum username: ptr727

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!