Forum Discussion

Backspaze's avatar
Backspaze
Dedicated Contributor
3 years ago

New vault option in menu disabled

I just noticed that the New Vault option under the "three dot menu" is disabled. Of course, one can use the plus button next to the Vaults category to create a new vault, but why is the option disabl...
windows
1P_Gem's avatar
1P_Gem
Icon for 1Password Team rank1Password Team
3 years ago

Hi Backspaze, thanks for reaching out about this!

Do you currently have a collection selected in the app, rather than your account as a whole? If so, could you try switching back to viewing your account from the dropdown at the top of the sidebar, and let me know whether the New Vault option is still greyed out in the ⋮ menu?