Forum Discussion

camner's avatar
camner
Frequent Contributor
3 years ago

No ability to invoke 1P from iPad under certain circumstances.

This morning I was using my iPad and clicked on a link that went to the New York Times site. That is paywalled, so I clicked on the link to login, and this is what I saw. . As you can see,...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello camner! 👋

I'm sorry that you're having trouble filling your login into the NYTimes website. In your screenshot, is that Chrome or another non-Safari website?

On the iPhone and iPad the detection and filling of fields is handled by iOS itself using a technology called Password AutoFill. If a field isn't being detected by iOS then there isn't anything that 1Password can do since we're not involved in the detection/filling process; 1Password just provides the data for the experience. I have seen reports where pages with a "two-step login" process (as you mentioned) do tend to cause this sort of issue. I do have two suggestions that can help:

  1. Two-page login pages seems to be better detected by Password AutoFill when open in Safari rather than in a third-party browser.
  2. Alternatively, we have an extension for Safari on iOS that works great with two-step login pages: Get to know 1Password for Safari on your iPhone or iPad

I hope that helps! 🙂

-Dave