Forum Discussion

RamonaSteve's avatar
RamonaSteve
New Contributor
2 years ago

No autofill for Here.com

When I go to https://account.here.com/sign-in , 1Password does not autofill either the email address or password fields. The email field has an id of sign-in-email while the password filed has an...
browser extension
1P_Evon's avatar
1P_Evon
Icon for 1Password Team rank1Password Team
2 years ago

Hello, RamonaSteve. Thank you for writing in. I'm sorry about the issue you're running into with 1Password in the browser.

I've tested the website and have been able to recreate the same behaviour. While inspecting the website, this page uses HTML elements called shadow DOM; these elements allow one to keep the structure, style, and behaviour of sections on a webpage sort of 'hidden' from other areas on the page. Our development team is investigating the issue with shadow DOM elements, and we hope to release a fix in a future update.

In the meantime, I recommend https://support.1password.com/getting-started-browser/#use-drag-and-drop-to-fill-in-apps your credentials from the 1Password extension pop-over into the fields. I realize this is not ideal, and I apologize for the inconvenience.

I hope that helps! Let me know if you have any questions.

-Evon

ref: dev/core/core#2900
ref: dev/core/core#31326