Forum Discussion

jonathan_miller's avatar
jonathan_miller
New Contributor
2 years ago

"No Credentials Found" on new iPhone with Yubi Security Key

Hello, I am attempting to sign into 1password on a new iPhone and my Yubi Security Key keeps giving a "No Credentials Found" error message when I attempt to sign in. The key does appear to have cr...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello jonathan_miller! 👋

I'm sorry that you're seeing a "No Credentials Found" message when signing into 1Password on your iPhone. Just to confirm, can you confirm that you see your security key when following these steps:

  1. Log in to your 1Password account on 1Password.com (in the browser, not the app).
  2. Click on your name in the upper right corner and then click My Profile.
  3. Click More Actions > Manage Two-Factor Authentication.

Do you see your security key listed here? If you do then can you use your security key for other apps/websites on your iPhone?

-Dave