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jonathan_miller's avatar
jonathan_miller
New Contributor
1 year ago

"No Credentials Found" on new iPhone with Yubi Security Key

Hello, I am attempting to sign into 1password on a new iPhone and my Yubi Security Key keeps giving a "No Credentials Found" error message when I attempt to sign in. The key does appear to have cr...
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MaximusDecimusMeridius's avatar
MaximusDecimusMeridius
New Member
2 days ago

I am also having this problem, and I have checked the Authentication on my account and I do see my security key.

 

How do i approach solving this?

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 days ago

MaximusDecimusMeridius​ 

I'm sorry that you're running into a similar issue. Can you post a screenshot of the specific message that you're seeing? And can you tell me the following: 

  1. What kind of security key are you using?
  2. Have you used that security key to authenticate your 1Password account before? 
  3. On which device is the issue occurring? Is it happening when signing into the 1Password app on that device? Are you able to sign in to your 1Password account using the security key on another device? Or in an incognito browser window?  


These details will allow me to help further. I look forward to hearing from you. 

-Dave

  • MaximusDecimusMeridius's avatar
    MaximusDecimusMeridius
    New Member
    37 minutes ago

    Hi Dave ,

     

    thanks for your reply. 

    • What kind of security key are you using?
    • Yubico-Yubikey 5C NFC
    •  
    • Have you used that security key to authenticate your 1Password account before? 

    • I tried to get it to work before, but nothing seemed to work when trying to tried to remove it and start over the process but had no luck 
    • On which device is the issue occurring? Is it happening when signing into the 1Password app on that device? Are you able to sign in to your 1Password account using the security key on another device? Or in an incognito browser window?  

    • it is happening on my iPhone, running 1Password for iOS 8.12.12 (81212044)on my other devices, like my desktop, it does not ask for the security key and can login when needed. This is for both the desktop app or browser version that works without the security key on iOS 26.4.2 (23E261)