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Former Member's avatar
Former Member
4 years ago

No option to allow windows hello to unlock 1password

I have just upgraded to windows 11 , and now there is no option under security settings to "Allow Windows Hello to unlock 1Password". It was working fine in Windows 10 on both chrome and Edge. What should I do?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided

13 Replies

  • Former Member's avatar
    Former Member

    Perfect. That worked. Is the desktop app only for that purpose? What else is it good for?

  • ag_mike_d's avatar
    ag_mike_d
    Icon for 1Password Team rank1Password Team

    Hello @yweaver, thank for your message and I'm sorry to hear of the issues you are seeing with Windows Hello after the upgrade to Windows 11.

    And it is the latest version 2.3.6

    Here you are referring to the 1Password in the browser browser extension. The option to Unlock using Windows Hello appears in the Settings (Ctrl + Comma) > Security page of the 1Password 8 for Windows desktop app. Do you currently have the desktop app installed and is that option appearing there?

    This Windows Hello feature is handled by the desktop app and will unlock 1Password in the browser when app integration is enabled:
    1. Open your browser, right-click the 1Password icon in the address bar, and choose Settings.
    2. Scroll to the General heading, and then enable Integrate with 1Password app as needed.

    I hope this helps, but please let us know if you have further troubles or you're not seeing this option in the desktop app. Thanks!

  • Former Member's avatar
    Former Member

    And it is the latest version 2.3.6