Forum Discussion
No "save in 1Password" option when suggesting a new password
I am on a Mac using the most recent version of Firefox. I am trying to use 1Password8 for the first time. I have it installed as an extension, and my preferences say to suggest and save new passwords. When I go to do that on a website, it offers a strong password, but below that there is no "save in 1password" button. There's just the one button with the password being offered. And when I click on that, nothing happens. This occurs for every website I've tried. I have the same problem when I try Evernote. I have reviewed other community support items, and I can see that there is supposed to be a "save to 1password" button below the strong password, and I don't have that. I've tried restarting everything.
1Password Version: 1Password for Mac 8.7.0
Extension Version: 2.3.3
OS Version: Catalina 10.15.7
4 Replies
Jack_P_1P1Password Team
Hi @lisafeld1:
I wasn't able to immediately replicate this with Privacy Badger. By any chance, do you have local learning enabled in Privacy Badger?
Let me know!
Jack
Hey @lisafeld1! The option to save the suggested password would not appear in the inline menu. Instead you'd have to click on the suggested password and then 1Password will prompt you to save it to your account. Here's a short video showing this: https://share.cleanshot.com/2MOz2B
Can you go to our test form at https://fill.dev/form/registration-username and see if you get the same behavior as I do from the video? If not, can you https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles, install only https://addons.mozilla.org/en-US/firefox/addon/1password-x-password-manager/ in it, and then test out the form again?
Let us know how that goes!
