Offline items on 1Password for Mac
I have an Offline Item which I can't move or delete it. Clearly isn't syncing this item. I have a cross through the cloud icon at the top if the app too. Everything else working ok. Any ideas how to ...
Forum Discussion
1P_Dave
Moderator
ModeratorHello @neilmitch! 👋
I'm sorry that you're seeing an offline indicator and offline items when using 1Password for Mac. The latest version of 1Password added a feature to reveal offline items that haven't synced to your account due to an issue. So that we can help you resolve this, I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/141109/offline-items-on-1password-for-mac#latest
- Your forum username:
neilmitch - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
Note: Please don't modify any files or remove your account from the app until our team has had a chance to review your diagnostics report.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
-Dave
