I have an Offline Item which I can't move or delete it. Clearly isn't syncing this item. I have a cross through the cloud icon at the top if the app too. Everything else working ok. Any ideas how to ...
I'm sorry that you're seeing an offline indicator and offline items when using 1Password for Mac. The latest version of 1Password added a feature to reveal offline items that haven't synced to your account due to an issue. So that we can help you resolve this, I'd like to ask you to create a diagnostics report from your Mac:
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items on 1Password for Mac","id":"message:29107","revisionNum":1,"repliesCount":9,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:29107"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:29107"},"body@stripHtml({\"truncateLength\":200})":" I have an Offline Item which I can't move or delete it. Clearly isn't syncing this item. I have a cross through the cloud icon at the top if the app too. Everything else working ok. Any ideas how to ...","body@stringLength":"414","rawBody":"
I have an Offline Item which I can't move or delete it. Clearly isn't syncing this item. I have a cross through the cloud icon at the top if the app too. Everything else working ok. Any ideas how to rectify this?
\n\n\n\n
1Password Version: 1Password for Mac 8.10.8 (81008045) \nExtension Version: 2.12.0 (Safari) \nOS Version: 13.4.1 \nBrowser: Safari
I have an Offline Item which I can't move or delete it. Clearly isn't syncing this item. I have a cross through the cloud icon at the top if the app too. Everything else working ok. Any ideas how to rectify this?
\n\n\n\n
1Password Version: 1Password for Mac 8.10.8 (81008045) \nExtension Version: 2.12.0 (Safari) \nOS Version: 13.4.1 \nBrowser: Safari
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Hello @neilmitch! 👋
\n\n
I'm sorry that you're seeing an offline indicator and offline items when using 1Password for Mac. The latest version of 1Password added a feature to reveal offline items that haven't synced to your account due to an issue. So that we can help you resolve this, I'd like to ask you to create a diagnostics report from your Mac:
Please do not post your diagnostic report to the forum. This is for your privacy and security.
\n
\n\n
Please send the entire file.
\n\n
Note: Please don't modify any files or remove your account from the app until our team has had a chance to review your diagnostics report.
\n\n
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
\n\n
-Dave
\n\n
-Dave
","body@stringLength":"1501","rawBody":"
Hello @neilmitch! 👋
\n\n
I'm sorry that you're seeing an offline indicator and offline items when using 1Password for Mac. The latest version of 1Password added a feature to reveal offline items that haven't synced to your account due to an issue. So that we can help you resolve this, I'd like to ask you to create a diagnostics report from your Mac:
Please do not post your diagnostic report to the forum. This is for your privacy and security.
\n
\n\n
Please send the entire file.
\n\n
Note: Please don't modify any files or remove your account from the app until our team has had a chance to review your diagnostics report.
\n\n
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
\n\n
-Dave
\n\n
-Dave
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