Forum Discussion

dufoq3's avatar
dufoq3
Occasional Contributor
2 years ago

Offline to online asks for password

Hi, I use 1 password on my work win10 computer (google chrome browser). When I start my computer: 1.) I unlock 1password in browser. 2.) use 1password to fill my microsoft account credentials for...
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello dufoq3! 👋

I'm sorry that you're running into issues with 1Password in the browser when using your VPN. I've tried to reproduce the issue using ProtonVPN, since I don't have access to GlobalProtect VPN, and I haven't been able to do so. So that I can better understand the situation, can you tell me the following:

  1. Are you using a GlobalProtect VPN app on your Windows PC? Or is it just a Chrome browser extension?
  2. Is there a "VPN kill switch" setting enabled somewhere in your VPN that restricts internet access when the VPN isn't running and connected?
  3. Is it possible that you're being prompted for your account password a second time because of your auto-lock settings: How to set 1Password to lock automatically

I look forward to hearing from you.

-Dave