Forum Discussion

dufoq3's avatar
dufoq3
Occasional Contributor
2 years ago

Offline to online asks for password

Hi, I use 1 password on my work win10 computer (google chrome browser). When I start my computer: 1.) I unlock 1password in browser. 2.) use 1password to fill my microsoft account credentials for...
browser extension
1P_Evon's avatar
1P_Evon
Icon for 1Password Team rank1Password Team
2 years ago

Thank you for your reply, dufoq3.

So that I can take a closer look at the issue you are experiencing, I would like to request that you send us some information to mailto:support+forum@1Password.com. With your email, please include the following:

  • A link to this thread: https://1password.community/discussion/149050
  • Your forum username: dufoq3
  • A diagnostics report from the 1Password desktop app and the 1Password extension:
  • First, please recreate the issue you are experiencing.
  • Generate a diagnostic report from the 1Password app and the 1Password extension using the steps here -> https://support.1password.com/diagnostics/
  • Attach both files to your email.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and ensure it has reached the right place. Thank you!

-Evon