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Former Member's avatar
Former Member
4 years ago

Old and not used accounts still show up in Sign In form

Hi there! Using 1Password 8 beta (latest) on Mac. When I click on menu "Accounts / Sign In to Another Account" it shows a window and there I can see couple very old accounts that I do not use anymore...
betas
Dayton_ag's avatar
Dayton_ag
Icon for 1Password Team rank1Password Team
4 years ago

Hey there @ezaritov I tracked your email down on my end, and will follow up with you there. 😊

ref: DQC-19676-491

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and not used accounts still show up in Sign In form","id":"message:148534","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:148534","revisionNum":1,"repliesCount":8,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:148534"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:148534"},"body@stripHtml({\"truncateLength\":200})":" Hi there! Using 1Password 8 beta (latest) on Mac. When I click on menu \"Accounts / Sign In to Another Account\" it shows a window and there I can see couple very old accounts that I do not use anymore...","body@stringLength":"614","rawBody":"

Hi there! Using 1Password 8 beta (latest) on Mac. When I click on menu \"Accounts / Sign In to Another Account\" it shows a window and there I can see couple very old accounts that I do not use anymore (from old job of mine). How can I remove them from the list, it's kind of annoying seeing them?

\n\n

Also, on this note: sometimes the beta \"forget\" one of accounts I'm signed in to. I have 1 family and 1 work, and it keeps forgetting the work one from time to time.

\n\n
\n\n

1Password Version: 8.7.0
\nExtension Version: Not Provided
\nOS Version: macOS 12.3.1

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Hi there! Using 1Password 8 beta (latest) on Mac. When I click on menu \"Accounts / Sign In to Another Account\" it shows a window and there I can see couple very old accounts that I do not use anymore (from old job of mine). How can I remove them from the list, it's kind of annoying seeing them?

\n\n

Also, on this note: sometimes the beta \"forget\" one of accounts I'm signed in to. I have 1 family and 1 work, and it keeps forgetting the work one from time to time.

\n\n
\n\n

1Password Version: 8.7.0
\nExtension Version: Not Provided
\nOS Version: macOS 12.3.1

"},"Conversation:conversation:148534":{"__typename":"Conversation","id":"conversation:148534","solved":false,"topic":{"__ref":"ForumTopicMessage:message:148534"},"lastPostingActivityTime":"2022-04-12T07:07:28.000-07:00","lastPostTime":"2022-04-12T07:07:28.000-07:00","unreadReplyCount":8,"isSubscribed":false},"ModerationData:moderation_data:148534":{"__typename":"ModerationData","id":"moderation_data:148534","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:148534_1":{"__typename":"Revision","id":"revision:148534_1","lastEditTime":"2022-04-04T16:45:31.000-07:00"},"ForumReplyMessage:message:148539":{"__typename":"ForumReplyMessage","id":"message:148539","conversation":{"__ref":"Conversation:conversation:148534"},"author":{"__ref":"User:user:12065"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:148534/message:148539","revisionNum":1,"uid":148539,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Old and not used accounts still show up in Sign In form","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:148539"},"parent":{"__ref":"ForumTopicMessage:message:148534"},"body":"

Hey there @ezaritov I tracked your email down on my end, and will follow up with you there. 😊

\n\n

ref: DQC-19676-491

","body@stringLength":"170","rawBody":"

Hey there @ezaritov I tracked your email down on my end, and will follow up with you there. 😊

\n\n

ref: DQC-19676-491

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New feature \"set expiry alert\" - BUT WHERE IS IT?","moderationData":{"__ref":"ModerationData:moderation_data:151308"},"body":"

kevin_li

Great re. date format issue. But the main issue of this thread is that the drop-menu for expiry alerts doesn't appear most of the time (again, as I explained previously). 

(screen recording video, view in browser: https://sendvid.com/56cbpry6 ), in gif form: 

Gif - screen recording of issue

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jimthing 

Sounds good. I will make sure to test and discuss both issues with the team when they back after the weekend. Likely, we will get you a reply on Monday. I appreciate your patience and support of the new Community. 

-Kevin

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Hi jimthing,

I have some updates for the issues you brought up.

First, regarding the date format issue. As my colleague Dave mentioned, it is a known issue of inconsistency. I'm sorry about that. Currently, the default date format for the expiry date is Month DD, YYYY, which cannot be modified. I have reported the case to the existing issue and our developers will investigate further.

Second, regarding what you mentioned previously: 

The Date field is difficult to type the first two DAY figures. eg. try typing 2 then 0 (for the 20th), it just keeps writing \"02\" instead.

May I confirm if you are trying to enter the date under the \"Set expiry alert > Alert schedule > On date...\", as shown below:

 

 

 

 

 

 

 

 

If so, let's say you have the expiry date set to 01/13/2026 (mm/dd/yyyy), after you click the \"On date...\" option, the preset date will also be 01/13/2026. However, the alert date must be prior to the expiry date.

For example, let's say alert date is 12/30/2025, but if you click inside the month or day field first, you CANNOT enter any month data larger than 01 or day date larger than 13, this is because the preset year is still set to 2026. Therefore, you will need to modify the year field first and change it to 2025, then, you should be able to enter the month and day date freely. Let me know if this is not the case for you.

Third, regarding the issue that the drop-menu for expiry alert doesn't appear, I cannot replicate the issue personally on my setup, while my colleague has some mixed results. I'm sorry about the inconvenience and confusion it caused. 

To help us further investigate the issue, do you mind we moving the conversation to our email support so we can collect information that we wouldn't be able to collect in the Community publicly? You can email us at:  support@1Password.com

With your email, let's include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

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Thank you very much for the detailed reply. I appreciate the care you put into it. 

Unfortunately, this I have already done. However, certain websites the auto-login still happens.

This part might help: \"However, the option is saved locally with the browser cache, meaning you will need to reset the option on new devices where you have the 1Password extension installed. I'm sorry about the inconvenience and confusion it caused.\"

Maybe I have turned it off only on one browser. I will double check that.

After that, I will try uninstalling and reinstalling. I was hoping there was a setting somewhere I had missed, but I believe I have done all as you described. 

Thank you again.

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Hi inspro,

It's my pleasure that I could assist with the case. Regarding what you mentioned: 

Maybe I have turned it off only on one browser. I will double check that.

Yes, you will need to turn off the option separately on different browsers. 

After that, I will try uninstalling and reinstalling. 

Keep in mind that the autosubmit option will be on by default on new installation. 

Meanwhile, I'd suggest you give my second workaround, which is the item-based autosubmit feature a try. The benefit is that the autosubmit feature will be saved within the login item itself rather than locally. This way, even if the extension global autosubmit option is turned on, the login items that had the item-based feature disabled won't encounter the sign-in issue. 

Let me know how it goes. 

-Kevin

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