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kop48's avatar
kop48
Dedicated Contributor
5 years ago

Onboarding to 1Password 8 is very painful.

I love the new design, but onboarding to the new client was very painful for me:
1. It doesn't import settings from the previous 1Password client
2. It doesn't support scanning a QR code to fill in the details for you
3. Login via the browser only provides instructions on how to find login details on other clients
4. The secret key field doesn't auto-format as you type (make letters capitals, insert hyphens)
5. The password field doesn't tell you if CAPS LOCK is on
6. The URL field doesn't auto-format or provide hints either by letting the user know if they need to add '.1password.com' on the end

Mostly the CAPS LOCK thing got me as I had that turned on to type out the secret key, and I didn't realise that it was still on for the password field.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

betas

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  • mverde's avatar
    mverde
    Icon for 1Password Team rank1Password Team
    5 years ago

    Hi kop48, thanks for taking the time to share your feedback on your onboarding experience with us! I'm happy to say that a few of these are already actively being discussed by the team. I was hoping that you could expand on what you mean by your third point. I can read it a couple of different ways depending on where I put the emphasis:

    Login via the browser only provides instructions on how to find login details on other clients

    or

    Login via the browser only provides instructions on how to find login details on other clients

    Or perhaps there's another option that I'm not considering. If you'd like to clarify, I'd be happy to take that, along with the other points that you've raised, back to the team.