Forum Discussion

stewf's avatar
stewf
New Contributor
1 month ago

One-time password autofill fails on Redwood Credit Union site

On the Redwood Credit Union website (https://digital.redwoodcu.org/login) with “Authenticator” 2FA enabled, the “Verification Code” does not autofill from 1Password’s one-time password field, even if...
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ChrisC1P's avatar
ChrisC1P
Icon for Moderator rankModerator
1 month ago

Hi stewf​ thanks or reaching out!

I'm sorry about the delay in getting back to you.

I understand that you're unable to autofill your one-time password for your account on the digital.redwoodcu.org site. 

Since I'm unable to create an account for this site, I'd like to ask you to collect the page details and attach them in an email to support@1Password.com so that our support team can take a look and advise further. Here's how to gather the page details:

  1. On the page exhibiting the behaviour, click the problematic field so the field is focused.
  2. Right-click the 1Password icon in your browser toolbar.
  3. Click Help and choose Collect Page Structure.
  4. 1Password will save a .json file to your "Downloads" folder.
  5. Attach the downloaded .json file to your next reply.

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

- Chris

stewf's avatar
stewf
New Contributor
1 month ago

Thanks, Chris!

FDI-89597-646

  • Trevor_1P's avatar
    Trevor_1P
    Icon for Moderator rankModerator
    1 month ago

    Hi stewf​,

    Thank you for sharing your Support ID. I see that a member of the team responded to your email. If you have any further questions, I'd recommend continuing the conversation there. 🙂

    To prevent having the conversation in two different places at once I’m closing this thread.