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Former Member's avatar
Former Member
4 years ago

One Time Password missing from some passwords

I have a strange issue… On some of my 1Password passwords which have OTP codes in them, they don’t show the rolling OTP code in the iOS/iPad app, but they do show on the website. This seems like a regression in the latest version of the app. I confirmed they have the same modified date on the web and in the app - so its not like I accidentally deleted the code.

This isn’t effecting all of my entries though… Some passwords have OTP present and working as they always have.

I checked on my iPad and iPhone and it looks the same in both. The OTP appears fine in the Windows application.

1Password Version: 7.9
Extension Version: Not Provided
OS Version: IOS 15.0.2

ios
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I have a strange issue… On some of my 1Password passwords which have OTP codes in them, they don’t show the rolling OTP code in the iOS/iPad app, but they do show on the website. This seems like a regression in the latest version of the app. I confirmed they have the same modified date on the web and in the app - so its not like I accidentally deleted the code.

\n\n

This isn’t effecting all of my entries though… Some passwords have OTP present and working as they always have.

\n\n

I checked on my iPad and iPhone and it looks the same in both. The OTP appears fine in the Windows application.

\n\n
\n\n

1Password Version: 7.9
\nExtension Version: Not Provided
\nOS Version: IOS 15.0.2

","body@stringLength":"752","rawBody":"

I have a strange issue… On some of my 1Password passwords which have OTP codes in them, they don’t show the rolling OTP code in the iOS/iPad app, but they do show on the website. This seems like a regression in the latest version of the app. I confirmed they have the same modified date on the web and in the app - so its not like I accidentally deleted the code.

\n\n

This isn’t effecting all of my entries though… Some passwords have OTP present and working as they always have.

\n\n

I checked on my iPad and iPhone and it looks the same in both. The OTP appears fine in the Windows application.

\n\n
\n\n

1Password Version: 7.9
\nExtension Version: Not Provided
\nOS Version: IOS 15.0.2

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One Time Password missing from some passwords","moderationData":{"__ref":"ModerationData:moderation_data:19483"},"body":"

Hi @joshrsmith:

\n\n

Thanks for letting me know you're running into this. We're tracking the issue causing this and are investigating, but we do have a workaround to use in the meantime. Creating a new Section in the affected items on the desktop, and then putting the OTP code in that section will show your OTP codes on your iPhone and iPad again.

\n\n

Jack

\n\n

ref: apple-5522

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