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Former Member's avatar
Former Member
4 years ago

Only 1 account is showing

Only 1 account is showing on the browser extension. Even though I am logged into both accounts on the desktop version. Any ideas why? 1Password Version: Not Provided Extension Version: No...
betas
Former Member's avatar
Former Member
4 years ago

Hey @matthew2, the issue you're seeing is something that a few other users have encountered (including myself!). I'd like for you to try the following:

  1. Right click the 1Password icon in Safari's toolbar and choose Settings.
  2. Under General, disable "Integrate with 1Password app".
  3. Scroll down to Accounts & Vaults and look for your second account (it would be locked). If you see it, sign out of it.
  4. Sign back into your account.
  5. Go back to General, and re-enable "Integrate with 1Password app".

If you see the issue pop back up, please let us know. In that case, we would want to get https://support.1password.com/cs/extension-console-log/ to share with our developers. Keep us updated on how things go!