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System
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2 years ago

"Oops, something went wrong while loading" in the browser when using 1Password 7 for Windows

This discussion was created from comments split from: Error: "Oops, something went wrong while loading" [SEE APPROVED ANSWER].
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1P_Dave's avatar
1P_Dave
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2 years ago

@twiddlesThumbs and @Tcl

I'm sorry that you're running into the same issue. It looks like the issue is limited to 1Password 7 which is an older version that isn't supported anymore. That being said, our developers are looking into this to see if there might be a fix.

For the time being, updating to 1Password 8 is the best solution since this version, which is regularly updated, doesn't appear to be affected by the issue. If you already have a 1Password membership then the update is available at no additional cost: Upgrade to 1Password 8

A workaround, if you'd prefer to stick with 1Password 7 for now, that appears to work for affected users is to turn off the integration between the desktop app and 1Password in the browser (this means that you'll need to unlock both separately and you won't be able to use biometrics to unlock 1Password in the browser):

  1. Open your browser.
  2. Right-click on the 1Password icon in your browser's toolbar and click Settings.
  3. Turn off "Integrate this extension with the 1Password desktop app".

I hope to have more to share about the issue soon.

-Dave

ref: dev/core/core#26621

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\"Oops, something went wrong while loading\" in the browser when using 1Password 7 for Windows","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:72653"},"parent":{"__ref":"ForumTopicMessage:message:72647"},"body":"

@twiddlesThumbs and @Tcl

\n\n

I'm sorry that you're running into the same issue. It looks like the issue is limited to 1Password 7 which is an older version that isn't supported anymore. That being said, our developers are looking into this to see if there might be a fix.

\n\n

For the time being, updating to 1Password 8 is the best solution since this version, which is regularly updated, doesn't appear to be affected by the issue. If you already have a 1Password membership then the update is available at no additional cost: Upgrade to 1Password 8

\n\n

A workaround, if you'd prefer to stick with 1Password 7 for now, that appears to work for affected users is to turn off the integration between the desktop app and 1Password in the browser (this means that you'll need to unlock both separately and you won't be able to use biometrics to unlock 1Password in the browser):

\n\n
    \n
  1. Open your browser.
    2. \n
  2. Right-click on the 1Password icon in your browser's toolbar and click Settings.
    3. \n
  3. Turn off \"Integrate this extension with the 1Password desktop app\".
    4. \n
\n\n

I hope to have more to share about the issue soon.

\n\n

-Dave

\n\n

ref: dev/core/core#26621

","body@stringLength":"1349","rawBody":"

@twiddlesThumbs and @Tcl

\n\n

I'm sorry that you're running into the same issue. It looks like the issue is limited to 1Password 7 which is an older version that isn't supported anymore. That being said, our developers are looking into this to see if there might be a fix.

\n\n

For the time being, updating to 1Password 8 is the best solution since this version, which is regularly updated, doesn't appear to be affected by the issue. If you already have a 1Password membership then the update is available at no additional cost: Upgrade to 1Password 8

\n\n

A workaround, if you'd prefer to stick with 1Password 7 for now, that appears to work for affected users is to turn off the integration between the desktop app and 1Password in the browser (this means that you'll need to unlock both separately and you won't be able to use biometrics to unlock 1Password in the browser):

\n\n
    \n
  1. Open your browser.
    2. \n
  2. Right-click on the 1Password icon in your browser's toolbar and click Settings.
    3. \n
  3. Turn off \"Integrate this extension with the 1Password desktop app\".
    4. \n
\n\n

I hope to have more to share about the issue soon.

\n\n

-Dave

\n\n

ref: dev/core/core#26621

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