Forum Discussion

astandre's avatar
astandre
Dedicated Contributor
2 years ago

Open/Fill functionality

I have a link to Bank of America for my wife and a separate login for myself. When I perform open/fill for my wife the username and password fill properly; I hit login and the site opens. When I pe...
browser extension
1P_David's avatar
1P_David
Icon for 1Password Team rank1Password Team
2 years ago

Hi astandre,

I've tested things out on the website you shared with us, but I'm unable to reproduce the same behaviour. Can you make sure that your browser is up to date?

  • https://support.1password.com/1password-browser-troubleshooting/#update-your-browser-and-1password

Afterwards, can you try manually updating the item, and seeing if the behaviour persists or not? Here's how you can do that:

  1. Go to the Bank of America login page.
  2. Type or copy/paste your email and password manually - don't click to log in.
  3. Right-click the 1Password icon in your browser's toolbar.
  4. Select 'Save Login'.
  5. Click "Update" in the prompt.
  6. Close the webpage.
  7. Click 1Password in your browser's toolbar, select the updated Bank of America item, then click "Open & Fill".

Let us know if that works for you.