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Anonymous's avatar
Anonymous
3 years ago

Opening 1Password via Watch on 8.8 fails. I can see a box appear for ~half-a-second then vanishes

Open 1Password 8.8x
Click the watch image
expected result, I can double tap my Apple Watch to unlock 1Password (this used to work on 7.x)
actual result, a small box appears for 1/2 second and vanishes again.
What I tried - clicking on the Watch icon again with same result - small window appears then vanishes
After a couple or 3 times of this it does not show the watch icon.

1Password Version: 8.8.0
Extension Version: NA
OS Version: 12.5
Browser:_ NA
Referrer: forum-search:https://1password.community/search?Search=Watch%20fails%20to%20unlock%201Password%20App%20on%20Mac

macos

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  • andrew_l_1P's avatar
    andrew_l_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi @doddme,

    Sorry to hear Apple Watch unlock isn't behaving as expected. I'd like to ask you to try the following steps:

    1. Disable Apple Watch Unlock in 1Password for Mac (1Password > Preferences > Security > Uncheck "Apple Watch")
    2. Disable Apple Watch Unlock for your Mac (In the MacOS menu bar:  > System Preferences > Security and Privacy > Uncheck "Use your Apple Watch to unlock apps and your Mac")
    3. Turn off your Mac
    4. Restart your Apple Watch: Restart your Apple Watch - Apple Support
    5. Turn on your Mac
    6. Enable Apple Watch Unlock for your Mac (In the MacOS menu bar:  > System Preferences > Security and Privacy > Check "Use your Apple Watch to unlock apps and your Mac")
    7. Enable Apple Watch Unlock in 1Password (1Password > Preferences > Security > Check "Apple Watch")

    Let me know how this goes or if you have any questions and we can troubleshoot further from there. 🙂

  • Anonymous's avatar
    Anonymous
    3 years ago

    This happens when opening the app itself directly. Not through a browser using an extension.

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Open 1Password 8.8x
Click the watch image
expected result, I can double tap my Apple Watch to unlock 1Password (this used to work on 7.x)
actual result, a small box appears for 1/2 second and vanishes again.
What I tried - clicking on the Watch icon again with same result - small window appears then vanishes
After a couple or 3 times of this it does not show the watch icon.

\n
\n

1Password Version: 8.8.0
Extension Version: NA
OS Version: 12.5
Browser:_ NA
Referrer: forum-search:https://1password.community/search?Search=Watch%20fails%20to%20unlock%201Password%20App%20on%20Mac

","body@stringLength":"678","rawBody":"

Open 1Password 8.8x
Click the watch image
expected result, I can double tap my Apple Watch to unlock 1Password (this used to work on 7.x)
actual result, a small box appears for 1/2 second and vanishes again.
What I tried - clicking on the Watch icon again with same result - small window appears then vanishes
After a couple or 3 times of this it does not show the watch icon.

\n
\n

1Password Version: 8.8.0
Extension Version: NA
OS Version: 12.5
Browser:_ NA
Referrer: forum-search:Watch fails to unlock 1Password App on Mac

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Opening 1Password via Watch on 8.8 fails. I can see a box appear for ~half-a-second then vanishes","moderationData":{"__ref":"ModerationData:moderation_data:50745"},"body":"

Hi @doddme,

\n\n

Sorry to hear Apple Watch unlock isn't behaving as expected. I'd like to ask you to try the following steps:

\n\n
    \n
  1. Disable Apple Watch Unlock in 1Password for Mac (1Password > Preferences > Security > Uncheck \"Apple Watch\")
    2. \n
  2. Disable Apple Watch Unlock for your Mac (In the MacOS menu bar:  > System Preferences > Security and Privacy > Uncheck \"Use your Apple Watch to unlock apps and your Mac\")
    3. \n
  3. Turn off your Mac
    4. \n
  4. Restart your Apple Watch: Restart your Apple Watch - Apple Support
    5. \n
  5. Turn on your Mac
    6. \n
  6. Enable Apple Watch Unlock for your Mac (In the MacOS menu bar:  > System Preferences > Security and Privacy > Check \"Use your Apple Watch to unlock apps and your Mac\")
    7. \n
  7. Enable Apple Watch Unlock in 1Password (1Password > Preferences > Security > Check \"Apple Watch\")
    8. \n
\n\n

Let me know how this goes or if you have any questions and we can troubleshoot further from there. 🙂

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This happens when opening the app itself directly. Not through a browser using an extension.

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