Forum Discussion
Opening Issues on iPad
Intermittently I cannot open 1Password on my iPad. The iOS is up to date but when I use touch ID to open 1Password 4 times out of 5 it closes. The other time it opens fine with all features available...
1P_Dave
Moderator
ModeratorHello @GeorgiaJ! 👋
I'm sorry that 1Password is intermittently not opening on your iPad. I'd like to ask you to create a diagnostics report from your iOS device:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/136962/opening-issues-on-ipad
- Your forum username:
GeorgiaJ - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
