Forum Discussion

Former Member's avatar
Former Member
4 years ago

OS X 12.3 breaks 1Password extension?

After upgrading my Intel MacBook Pro to OS X 12.3, I can no longer use the 1Password extension in any of my browsers.

In Firefox, the icon for the extension in the toolbar simply blinks on and off continuously. Clicking on it has no effect. Clicking the icon in the menubar produces a window telling me to install the extension.

In Safari, the icon in the toolbar does not blink, but clicking it has no effect. Clicking the icon in the menubar produces a window telling me to turn on the extension.

In Chrome, the icon is grayed out as if disabled. Clicking the window produces a pop-up menu whose first item reads "1Password extension (desktop app required).

The 1Password desktop app is installed, running and unlocked. I have removed and reinstalled the 1Password extension in Firefox and Chrome. I have upgraded 1Password from 7.9.2 to 7.9.3. None of these actions have resolved the issue.

Is there anything else that I should try? 1Password and its various extensions were working without problems before I upgraded the OS.


1Password Version: 7.9.3
Extension Version: 4.7.5.90
OS Version: macOS 12.3
Referrer: forum-search:https://1password.community/search?Search=os%20x%2012.3

6 Replies

  • Former Member's avatar
    Former Member

    After a reboot, things seem to be working again.

  • GavinT's avatar
    GavinT
    New Contributor

    Confirming Jack.P_1P suggestion worked for me as well.

  • Former Member's avatar
    Former Member

    Hi Jack -- restarting the Extension Helper as you recommended certainly worked for me. I'm now able to use 1Password normally in all my browsers. Thanks for your help.

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team

    Hey @slamci / @greggmc:

    Thanks for asking, and I'd be happy to get you up and running again. If you restart the 1Password Extension Helper via Help > Troubleshooting, does that improve your state of play? Let me know!

    Jack

  • Former Member's avatar
    Former Member

    Can confirm that at least in Safari the icon in login form fields, does nothing since 12.3.