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Anonymous's avatar
Anonymous
2 years ago

OTP autofill does not recognize the input Box

Hi, I have set up a 1password Login with OTP for my university account. 1Password flawlessly fills in the login details but does not recognize the OTP input box. I've checked the HTML which rea...
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Anonymous's avatar
Anonymous
2 years ago

Hi @NikoJu, does your OTP get filled if you click on the 1Password icon in your browser's toolbar, locate your login, and click Autofill? If so, I would use that as a workaround.

In the meantime, I'd like for you to send over the following so that we can report the filling issue with the OTP field to our developers.

  1. Navigate to the site and autofill your username and password.
  2. On the one-time password page, right click the 1Password icon in your browser toolbar.
  3. Click Help and choose Collect Page Structure.
  4. 1Password will save a .json file to your "Downloads" folder.
  5. Attach the downloaded .json file to your next reply.

Feel free to attach it here. Otherwise, you can send it to us via email at mailto:support+forum@1password.com. If you send it via email, please include:

  • A link to this thread: https://1password.community/discussion/138373/otp-autofill-does-not-recognize-the-input-box#latest
  • Your forum username: NikoJu

After sending the email, you should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!