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gpeart's avatar
gpeart
New Contributor
2 years ago

OTP Filled/Cleared in iDrive

On a MacBook with Safari I'm having the same issue as described here... https://1password.community/discussion/138407/idrive-com-2fa-gets-cleared-before-it-can-be-submitted#latest
Thread is closed. I did not see a resolution.
Any suggestions?

1Password Version: 1Password for Mac 8.10.27 (81027003)
Extension Version: 2.21.0
OS Version: 14.3.1 (23D60)
Browser: Safari

browser extension

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  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hello gpeart, thank you for reaching out.

    I understand that the one-time password is clearing after it auto-fills from 1Password in the browser on the iDrive website. We've opened an issue for our development team regarding this and I've added you as an affected user to our internal reporting.

    In the meantime, I recommend using the 1Password extension pop-over to autofill the one-time password again:

    1. On the iDrive OTP page, click the 1Password icon in your browser's toolbar.
    2. Click the "Autofill" button on your iDrive Login item.

    I apologize for the inconvenience. I hope that helps. Please let me know if you have any further questions.

    -Evon

    ref: dev/core/core#20514

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On a MacBook with Safari I'm having the same issue as described here... https://1password.community/discussion/138407/idrive-com-2fa-gets-cleared-before-it-can-be-submitted#latest
\nThread is closed. I did not see a resolution.
\nAny suggestions?

\n\n
\n\n

1Password Version: 1Password for Mac 8.10.27 (81027003)
\nExtension Version: 2.21.0
\nOS Version: 14.3.1 (23D60)
\nBrowser: Safari

","body@stringLength":"457","rawBody":"

On a MacBook with Safari I'm having the same issue as described here... https://1password.community/discussion/138407/idrive-com-2fa-gets-cleared-before-it-can-be-submitted#latest
\nThread is closed. I did not see a resolution.
\nAny suggestions?

\n\n
\n\n

1Password Version: 1Password for Mac 8.10.27 (81027003)
\nExtension Version: 2.21.0
\nOS Version: 14.3.1 (23D60)
\nBrowser: Safari

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OTP Filled/Cleared in iDrive","moderationData":{"__ref":"ModerationData:moderation_data:91211"},"body":"

Thanks for getting back to us gpeart, let us know if you have any further questions!

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Thank you. Your suggestion helps.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"36","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-03-15T19:51:14.000-07:00","lastPublishTime":"2024-03-15T19:51:14.000-07:00","metrics":{"__typename":"MessageMetrics","views":0},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:91208/message:91210","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:76":{"__typename":"User","id":"user:76","uid":76,"login":"1P_Evon","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-10-23T07:45:20.596-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/t5/s/cuxzj43862/m_assets/avatars/default/avatar-12.svg?time=0"},"rank":{"__ref":"Rank:rank:4"},"entityType":"USER","eventPath":"community:cuxzj43862/user:76"},"ModerationData:moderation_data:91209":{"__typename":"ModerationData","id":"moderation_data:91209","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:91209":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:76"},"id":"message:91209","revisionNum":1,"uid":91209,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:91208"},"conversation":{"__ref":"Conversation:conversation:91208"},"subject":"Re: OTP Filled/Cleared in iDrive","moderationData":{"__ref":"ModerationData:moderation_data:91209"},"body":"

Hello gpeart, thank you for reaching out.

\n\n

I understand that the one-time password is clearing after it auto-fills from 1Password in the browser on the iDrive website. We've opened an issue for our development team regarding this and I've added you as an affected user to our internal reporting.

\n\n

In the meantime, I recommend using the 1Password extension pop-over to autofill the one-time password again:

\n\n
    \n
  1. On the iDrive OTP page, click the 1Password icon in your browser's toolbar.
    2. \n
  2. Click the \"Autofill\" button on your iDrive Login item.
    3. \n
\n\n

I apologize for the inconvenience. I hope that helps. Please let me know if you have any further questions.

\n\n

-Evon

\n\n

ref: dev/core/core#20514

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