Forum Discussion

Former Member

4 years ago

OTP not filling correctly using Google Chrome extension

Hi all, I'm writing since I'm facing an unwanted behavior while trying to automatically fill an OTP field in Google Chrome. First of all a few details about the specifications of the software I'm ...

browser extension

Former Member

4 years ago

Hi @ag_yaron,

you're welcome and thanks for the reply.

First of all, a small correction to my previous post:

Website Y is a website for which I haven't created a OTP in 1Password. In this case, 2FA is not active for website Y. In this scenario, I cannot see the OTP in 1Password Windows app, as it should be (since I haven't created one), but 1Password Chrome extension shows me the OTP created for Website X.

Sure, I have just logged into 1Password account on https://my.1password.com but neither website Y nor website Z shows a TOTP, while website X shows a TOTP, as it should be. The behavior is basically consistent with what I see in the 1Password Windows app.

In case of a problem with the cache of 1Password extension in my browser, is there a way to fix it without having to uninstall the extension?

Yes, I have just sent an email to support+x@1password.com and the support ID I received from BitBot is #YNC-54994-613.

Thanks again.

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not filling correctly using Google Chrome extension","id":"message:30959","revisionNum":1,"repliesCount":7,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:30959"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:30959"},"body@stripHtml({\"truncateLength\":200})":" Hi all, I'm writing since I'm facing an unwanted behavior while trying to automatically fill an OTP field in Google Chrome. \n\n First of all a few details about the specifications of the software I'm ...","body@stringLength":"1565","rawBody":"

Hi all, I'm writing since I'm facing an unwanted behavior while trying to automatically fill an OTP field in Google Chrome.

\n\n

First of all a few details about the specifications of the software I'm using:
\n* OS: Windows 10 Home (21H2, 19044.1387)
\n* 1Password version: 80500046 (BETA channel)
\n* 1Password extension: 2.2.0 (Chrome, BETA channel)

\n\n

I set up an OTP field in 1Password, on a website X, using the 'Scan QR code' feature of the 1Password Chrome extension. Everything worked fine. The OTP provided by 1Passoword allows me to log into the website X.

\n\n

Now, if I try to log into a website Y or Z, for which I haven't set an OTP verification in 1Password but that requires an OTP verification since, for instance, I set it up using a different app (e.g. Google Authenticator), 1Password Chrome extension tries to fill this field with the OTP code provided by 1Password for the website X.

\n\n

In 1Password desktop app I can see the OTP code for website X but I cannot see, as it should be, the OTP codes for website Y and Z.

\n\n

While in 1Password Chrome extension, in the browser, I can see the OTP code for website X but I can also see the OTP codes for website Y and Z that are wrongly the same as the one provided for website X.

\n\n

Not sure if I managed to explain this clearly.

\n\n

Thank you in advance.

\n\n

1Password Version: 80500046 (BETA channel)
\nExtension Version: 2.2.0 (Chrome, BETA channel)
\nOS Version: Windows 10 Home (21H2, 19044.1387)

\n","kudosSumWeight":0,"postTime":"2021-12-14T08:09:57.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:30959_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":756},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

Hi all, I'm writing since I'm facing an unwanted behavior while trying to automatically fill an OTP field in Google Chrome.

\n\n

In 1Password desktop app I can see the OTP code for website X but I cannot see, as it should be, the OTP codes for website Y and Z.

\n\n

Not sure if I managed to explain this clearly.

\n\n

Thank you in advance.

\n\n

1Password Version: 80500046 (BETA channel)
\nExtension Version: 2.2.0 (Chrome, BETA channel)
\nOS Version: Windows 10 Home (21H2, 19044.1387)

"},"Conversation:conversation:30959":{"__typename":"Conversation","id":"conversation:30959","solved":false,"topic":{"__ref":"ForumTopicMessage:message:30959"},"lastPostingActivityTime":"2021-12-16T09:54:17.000-08:00","lastPostTime":"2021-12-16T09:54:17.000-08:00","unreadReplyCount":7,"isSubscribed":false},"ModerationData:moderation_data:30959":{"__typename":"ModerationData","id":"moderation_data:30959","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:30959_1":{"__typename":"Revision","id":"revision:30959_1","lastEditTime":"2021-12-14T08:09:57.000-08:00"},"ForumReplyMessage:message:30963":{"__typename":"ForumReplyMessage","id":"message:30963","conversation":{"__ref":"Conversation:conversation:30959"},"author":{"__ref":"User:user:-1"},"revisionNum":1,"uid":30963,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: OTP not filling correctly using Google Chrome extension","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:30963"},"parent":{"__ref":"ForumTopicMessage:message:30959"},"body":"

Hi @ag_yaron,

\n\n

you're welcome and thanks for the reply.

\n\n

First of all, a small correction to my previous post:

\n\n

\n
Website Y is a website for which I haven't created a OTP in 1Password. In this case, 2FA is not active for website Y. In this scenario, I cannot see the OTP in 1Password Windows app, as it should be (since I haven't created one), but 1Password Chrome extension shows me the OTP created for Website X.
\n

\n\n

In case of a problem with the cache of 1Password extension in my browser, is there a way to fix it without having to uninstall the extension?

\n\n

Yes, I have just sent an email to support+x@1password.com and the support ID I received from BitBot is #YNC-54994-613.

\n\n

Thanks again.

","body@stringLength":"1060","rawBody":"

Hi @ag_yaron,

\n\n

you're welcome and thanks for the reply.

\n\n

First of all, a small correction to my previous post:

\n\n

\n
Website Y is a website for which I haven't created a OTP in 1Password. In this case, 2FA is not active for website Y. In this scenario, I cannot see the OTP in 1Password Windows app, as it should be (since I haven't created one), but 1Password Chrome extension shows me the OTP created for Website X.
\n

\n\n

In case of a problem with the cache of 1Password extension in my browser, is there a way to fix it without having to uninstall the extension?

\n\n

Yes, I have just sent an email to support+x@1password.com and the support ID I received from BitBot is #YNC-54994-613.

\n\n

Thanks again.

\n","kudosSumWeight":0,"repliesCount":0,"postTime":"2021-12-15T03:03:53.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:30963_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":6},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1747918350640":{"__typename":"CachedAsset","id":"theme:customTheme1-1747918350640","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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