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Former Member's avatar
Former Member
4 years ago

OTP not filling correctly using Google Chrome extension

Hi all, I'm writing since I'm facing an unwanted behavior while trying to automatically fill an OTP field in Google Chrome. First of all a few details about the specifications of the software I'm ...
browser extension
Former Member's avatar
Former Member
4 years ago

Hi @ag_yaron,

you're welcome and thanks for the reply.

First of all, a small correction to my previous post:

Website Y is a website for which I haven't created a OTP in 1Password. In this case, 2FA is not active for website Y. In this scenario, I cannot see the OTP in 1Password Windows app, as it should be (since I haven't created one), but 1Password Chrome extension shows me the OTP created for Website X.

Sure, I have just logged into 1Password account on https://my.1password.com but neither website Y nor website Z shows a TOTP, while website X shows a TOTP, as it should be. The behavior is basically consistent with what I see in the 1Password Windows app.

In case of a problem with the cache of 1Password extension in my browser, is there a way to fix it without having to uninstall the extension?

Yes, I have just sent an email to support+x@1password.com and the support ID I received from BitBot is #YNC-54994-613.

Thanks again.