Forum Discussion

Christine's avatar
Christine
New Contributor
1 month ago

adding a cc for billing

I just separated from my company yesterday and I want to add a cc for billing to keep my family account but there is no option to do so on the family account as it says I am still getting a free membership with my business account. How can I get this fixed? Can I do this by phone?

1password.com
family

3 Replies

  • Christine's avatar
    Christine
    New Contributor
    1 month ago

    I thought I did as I did see the instructions for unlinking. Not sure if that worked. I was hoping to keep using this app but I think I am being forced to copy over my PWs into iCloud.

  • AJCxZ0's avatar
    AJCxZ0
    Silver Expert
    1 month ago
    Christine wrote:

    How can I get this fixed?

    Did you unlink your family account?

    Can I do this by phone?

    In short, no. The challenge for 1Password to provide phone support with the ability to make significant changes would be huge.

    • Christine's avatar
      Christine
      New Contributor
      11 days ago

      It's been 6 weeks and I still have my active family account. Billing section still says it's a free account with my business account so I guess I am ok for now.  Currently saving my passwords in iCloud as well just in case I ever get cut off. Clearly whatever I did to unlink my account didn't work and I can't log in to my old business account anymore so I am forced to wait for an email from 1password.