Forum Discussion

matzo's avatar
matzo
New Contributor
6 months ago

OTP not recognised - WebMail Login

Hello, I use a webmail account at the following address, but when 1P  sends the OTP I get the following error. https://ventraip.email/index.hsp Can you please investigate. thanks    
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
5 months ago

Hello matzo​! 👋

I'm sorry that you're seeing an error message when 1Password fills your one-time password. 

So that we can get this fixed, could you please send the page structure of the webpage in question to our support team? Follow these steps:

  1. Open the website in question until you can see the one-time password field that you're referring to.
  2. Right-click on the page and click "1Password - Password Manager" > Help > Collect Page Structure.


Attach the resulting JSON file to an email message addressed to support@1Password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/otp-not-recognised---webmail-login/154470 
  • Your forum username: matzo
  • A link to the affected webpage.
  • Please do not post the file here on the forum. 

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave