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andx1pw's avatar
andx1pw
Frequent Contributor
9 months ago

OTP not working

OTPs fail consistently sporadily. Feels like me time may be incorrect, but it isn't. I travel a bit, so maybe the system is confused. But how? Where? 1Password Version: Not Provided Extensio...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
9 months ago

Hello andx1pw! 👋

I'm sorry that you're running into issues signing into certain websites when using 1Password as an authenticator app for two-factor authentication. It’s important that your device’s time isn’t more than 30 seconds off. The authentication code changes every 30 seconds, so if your device is more than 30 seconds off, you’ll see an incorrect code.

The next time that you run into the issue, visit this website on each of your devices and make sure the time matches:

https://time.is

If the date and time on a device doesn’t match, you can adjust it:

Let me know how that goes.

-Dave