Forum Discussion

Naxterra's avatar
Naxterra
Dedicated Contributor
4 years ago

Overlay is not recognizing sites properly

Hello

1Password browser extension is not recognizing several sites in the overlay. Example sites

hueber.de

zurich.de

https://www.disneyplus.com/de-de/login


1Password Version: 8.8.0 80800183
Extension Version: 2.3.7
OS Version: Windows 11
Browser:_ Not Provided

6 Replies

  • Naxterra's avatar
    Naxterra
    Dedicated Contributor

    Hi. Reloading page and restarting computer and browser didn't change anything. It happens on both browsers. I have official extension in Edge and Beta version in Firefox now. I removed official version in Firefox, only beta extension is there.

    Edit. Overlapping password overlay on happens in Beta

  • 1P_Ben's avatar
    1P_Ben
    Icon for 1Password Team rank1Password Team

    Naxterra

    I have only two vaults, one shared and one personal vault. Both vaults are checked in the settings.

    Thanks for confirming. When this occurs, if you reload the page, does that change the result any? Also is it possible that you now have two copies of the 1Password extension installed in your browser?

    Please let me know.

    Ben

  • Naxterra's avatar
    Naxterra
    Dedicated Contributor

    I downloaded latest beta version (2.4.0) but issue is there too. It is even trying to create a new login for hueber.de and also there are two popups overlapping each other.

    Also, language translation is missing for German in overlay button and in settings

  • Naxterra's avatar
    Naxterra
    Dedicated Contributor

    Hi 1P_Ben . I have only two vaults, one shared and one personal vault. Both vaults are checked in the settings.

  • 1P_Ben's avatar
    1P_Ben
    Icon for 1Password Team rank1Password Team

    Hi Naxterra

    I've removed the duplicates. 😊 Could you please check if the vault these items are in is enabled in the extension's settings? Right click the 1Password icon in your browser's toolbar, select settings, and then scroll to the bottom. Under Accounts & Vaults do you see the vault that contains these items, and if so is it checked?

    Thanks!

    Ben