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crabshell7's avatar
crabshell7
New Contributor
2 months ago
Solved

PassKey in Google Stopped Working

What can I do to fix Google Passkey. It suddenly seems unable to locate the key even though the key is activated. Where does 1Password store the key in MacOs?

macos
  • 1P_Dave's avatar
    1P_Dave
    23 days ago

    Hello crabshell7​! 👋

    I'm sorry that you're running into trouble with passkeys. Can you tell me a little more about what exactly is going wrong? Have you already saved a passkey for your Google account in 1Password? Or did you save it somewhere else? 

    If you haven't yet saved a passkey for your Google account in 1Password then follow these steps: Save and sign in with passkeys in your browser

    -Dave

4 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 months ago

    Hello danhotchkiss​! 👋

    I'm sorry that you sometimes don't see your login items in 1Password for Edge. The next time that the issue occurs, I'd like to ask you to create a diagnostics report from 1Password in your browser:

    Send a diagnostics report (browser extension)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/edge-extension-shows-no-items/158136
    • Your forum username: danhotchkiss


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

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What can I do to fix Google Passkey. It suddenly seems unable to locate the key even though the key is activated. Where does 1Password store the key in MacOs?

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What can I do to fix Google Passkey. It suddenly seems unable to locate the key even though the key is activated. Where does 1Password store the key in MacOs?

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PassKey in Google Stopped Working","moderationData":{"__ref":"ModerationData:moderation_data:159757"},"body":"

Hello crabshell7​! 👋

\n

I'm sorry that you're running into trouble with passkeys. Can you tell me a little more about what exactly is going wrong? Have you already saved a passkey for your Google account in 1Password? Or did you save it somewhere else? 

\n

If you haven't yet saved a passkey for your Google account in 1Password then follow these steps: Save and sign in with passkeys in your browser

\n

-Dave

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I recreated the passkey per your instructions and it now works

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I'm happy that saving a new passkey resolved the issue! 🙂

\n

-Dave

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It will help others help you if you describe in some detail what you did, the circumstances in which you did it, what happened when you did it, and how that differed from what you wanted or expected.
If you can show something rather than just tell about it, then do so.

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