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Pifou69's avatar
Pifou69
Occasional Contributor
3 years ago

Passkey monespacesante.fr

Hi, Cannot save passkey in 1Password with the app. When I try to save, I have an error message Thank you 1Password Version: 8.10.16 Extension Version: Not Provided OS...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Pifou69

I'm sorry that you're seeing the same issue. Unfortunately, not living in France, I can't create an account for monespacesante.fr to test this myself.

If you're willing then can you try to save a passkey using iCloud Keychain (instead of 1Password) to see if that works? This will tell me more about the cause of the issue. Try these steps to temporarily enable iCloud Keychain:

  1. On the Home screen, tap Settings.
  2. Tap Passwords > Password Options.
  3. Turn on AutoFill Passwords and Passkeys.
  4. Keep 1Password selected but also select iCloud Keychain.

Then try to save a passkey but choose to save it in iCloud Keychain instead of 1Password. Do you see the same "Access error" message?

One the test is complete follow steps 1-3 again but this time turn off iCloud Keychain (keep 1Password on).

-Dave