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Forum Discussion
Solved
Passkey no longer working on Boursobank
Hello,
I uses passkey since 2023 on Boursobank without any issues.
Since a few days, I have a error that is displayed immediately (no loading or timeout) telling me that it timed out, the website switch directly to a normal login.
So I guessed there was an issue on the key itself.
I tried to revoke and create a new one, but same issue. When trying to create a new passkey, 1Password display the error "The request to create a passkey timed out". The error is also immediate (no loading or anything).
On the website, it displays "Enrolment has expired or been cancelled".
I've tried using other passkeys I have, without any issue. It seems to only impact Boursobank.
Using Firefox 138.0 + Extension on Windows 11 24H2
Hello folks,
Our developers believe that they've identified an issue where a low timeout value set by Boursobank is causing 1Password's passkey flow to fail. A fix has been coded and is currently available in the latest version of 1Password in the browser. Please update to 8.11.0 or later:
If you're still running into an issue after updating then let me know and I can help further.-Dave
75 Replies
- 1P_Dave
Moderator
Hello folks,
Our developers believe that they've identified an issue where a low timeout value set by Boursobank is causing 1Password's passkey flow to fail. A fix has been coded and is currently available in the latest version of 1Password in the browser. Please update to 8.11.0 or later:
If you're still running into an issue after updating then let me know and I can help further.-Dave
I used to log in my Boursobank account using passkey on Firefox.
Unfortunately it does not work, as stated in this thread:
https://www.1password.community/discussions/1password/passkey-no-longer-working-on-boursobank/155417
I tried the Chrome 1password nightly version (8.11.6.8) and it works.
It says that it has been pushed in the standard 1password release, but as I am posting this, it has not been resolved. The firefox extension is 8.11.0.29.
This is a 3 months issue for me, when will the firefox version be fixed?
- 1P_Dave
I'm sorry that you're still seeing an issue when using 8.11.0.29. The fix should be available in this release and other customers have reported success with this version in Firefox. So that I can investigate what might be going wrong in your case, I'd like to ask you to create a diagnostics report from 1Password in your browser:
Send a diagnostics report (browser extension)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/passkey-no-longer-working-on-boursobank/155417/replies/159790
- Your forum username: Tartu
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
- 1P_Dave
BK, Oral_B2, and Bereldhuin
Thank you for helping us to test the fix in the nightly version of 1Password! I'll let our developers know that the fix is working for you. Hopefully the fix will be released to the beta version and then to the stable version soon.
-Dave
TimG1PThank you for taking the time to follow up on this. From what I can see the fix for this issue is now be available in the latest 8.11.0 Production update to 1Password. Could you confirm which version of 1Password you're currently running and whether you continue experiencing this issue? Find the version numbers for 1Password and your operating system
Working too on Firefox with the nightly. Thank for the fix
Issue resolved with the nightly 👍🏽
I can confirm the nightly is working fine here (Edge 137.0.3296.83 on Windows 11).
Thank you very much.
I just installed the Nightly Chrome extension (no need to update the desktop app) and I can confirm it's working fine (Brave 1.79.123 on Ubuntu 24.04).
- 1P_Dave
Hello folks,
Our developers believe that they've identified an issue where a low timeout value set by Boursobank is causing 1Password's passkey flow to fail. A fix has been coded and we're currently testing that fix in the nightly version of 1Password for Chrome. We've received confirmation from a few customers that the fix resolves the issue, if you'd like to help us test the fix then you can find the nightly version of 1Password for Chrome here (the fix will be available for all browsers in the beta and stable version):
Note: The nightly version isn't tested by our QA team and might include more bugs than usual. If you do test the nightly then you can revert back to the stable version after the test is complete. When testing the nightly version, make sure to disable the stable version so that you're not running two versions of 1Password at once.As soon as testing is complete in the nightly version, the fix will graduate to the beta version and then to the stable version following our usual release process. We hope to release the fix as soon as possible. Thank you all for you continued patience.
-Dave
Hi,
Same problem here (using Brave or Firefox with Ubuntu).
Still have this issue and is not solved
Hello all,
Note that 1password team has recently been asking me more debugging logs to help troubleshoot & resolve the issue. 👍
So the matter is being actively investigated right now by the team 👌
