I created passkeys for my gmail accounts, and 1password shows that a passkey was created. I can see this entry on my iPad, iPhone, and Mac in 1Password.
When trying to sign into gmail on my iPhone, first log in, I'm choosing the option to scan a QR code. I've unlocked my iPad, scanned the QR code and I receive "There are no matching passkeys saved in 1password for google.com"
I've checked in Settings, Passwords, Password options, 1Password is checked for use passwords and passkeys from (no other check marks). Autofill passwords and Passkeys is enabled.
in 1password for the websites for this gmail account I have myaccount.google.com; google.com; and mail.google.com.
Any suggestions on what else I should check or change?
Thank you for sharing. I'm unable to puzzle out why quitting the 1Password app would resolve that specific issue on your end but I'll keep an eye out for further reports of the same situations to investigate further. I'm happy that things are working now for you.
I wrote a long explanation on how I solved this and accidentally refreshed the page, but here's the gist of how I got it to work while all of the above suggestions did not:
My 1Password for macOS was unlocked and active when scanning the QR code. Quit 1Password for macOS before scanning the QR code to test the passkey. It should hopefully work, and it did for me!
For anyone else struggling with this, here's what I did that made it work after trying everything in this thread with no luck.
Context: I added a passkey to my Google account while signed in to 1Password for macOS (and, in turn, Chrome). When trying to test that the passkey works on the Google test page, I clicked the little passkey/FIDO key button on the 1Password pop-up to get to the QR code. On my iPhone, I opened the QR scanner and scanned the code, and received the screen showing that there are no matches. Trying to search for my Google account on my phone crashed 1Password and the Google passkey verification failed.
The problem was finally solved very easily. It was because my 1Password for macOS app was still logged in and active. After quitting 1Password, I tried again the same way (this time the pop-up said to log in to 1Password; I did not, and only clicked the passkey/FIDO key icon.) Boom! Passkey sign-in successful.
Just thought I'd let anyone else who stumbles upon this thread know.
I'm sorry that you're running into the same issue and that none of the suggestions in this thread helped. Your diagnostics report made it to the team and one of my colleagues will reach out to you soon via email to help find a solution.
I'm having this issue with Google. It presents a QR code, I scan it with my iPhone and click the prompt to "use passkey" (or whatever it says), 1P is queried for a "google.com" passkey which I do have exactly as everyone else ITT, and then I get the "no matches" error. Yes to all your other questions thus far, 1P_Dave, including suggestions at workarounds. App version is 8.10.30.
Submitting diagnostic report from your instructions.
I'm happy that signing in with a passkey using the browser extension is now working. If you do run into any other issues, such as signing in using a passkey on your phone, then please reply to the last email in your support ticket and the team will be there to help further.
I wish I had a more constructive and helpful follow up with my issue. In regards to my issue with Docusign, I deleted the passkey in 1Pass and removed from my Docusign profile and re-added. My issue before was that Docusign would pop up a QR code and using my phone wouldn't properly match to my mobile 1Pass Docusign item. After deleting and re-adding, I no longer get a QR code prompt and my 1Pass browser extension works as expected integrating with the passkey response. So my issue is fixed, but not necessarily the issue I had with the QR code.
Thank you for posting the Support ID. I've located your ticket and directed it to the correct team, one of my colleagues will send you another reply via email as soon as they've reviewed your diagnostics report. Please continue the conversation there.
In order to take a closer look, I'd like to ask you to reproduce the behaviour and send over some diagnostics from your device:
https://support.1password.com/diagnostics/?iOS
Please attach the diagnostics report to an email message addressed to support+forum@1password.com and include a link to this thread, along with your username.
After sending the email, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place.
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I created passkeys for my gmail accounts, and 1password shows that a passkey was created. I can see this entry on my iPad, iPhone, and Mac in 1Password.
\n\n
When trying to sign into gmail on my iPhone, first log in, I'm choosing the option to scan a QR code. I've unlocked my iPad, scanned the QR code and I receive \"There are no matching passkeys saved in 1password for google.com\"
\n\n
I've checked in Settings, Passwords, Password options, 1Password is checked for use passwords and passkeys from (no other check marks). Autofill passwords and Passkeys is enabled.
\n\n
in 1password for the websites for this gmail account I have myaccount.google.com; google.com; and mail.google.com.
\n\n
Any suggestions on what else I should check or change?
I created passkeys for my gmail accounts, and 1password shows that a passkey was created. I can see this entry on my iPad, iPhone, and Mac in 1Password.
\n\n
When trying to sign into gmail on my iPhone, first log in, I'm choosing the option to scan a QR code. I've unlocked my iPad, scanned the QR code and I receive \"There are no matching passkeys saved in 1password for google.com\"
\n\n
I've checked in Settings, Passwords, Password options, 1Password is checked for use passwords and passkeys from (no other check marks). Autofill passwords and Passkeys is enabled.
\n\n
in 1password for the websites for this gmail account I have myaccount.google.com; google.com; and mail.google.com.
\n\n
Any suggestions on what else I should check or change?
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blocking","conversation":{"__ref":"Conversation:conversation:153212"},"id":"message:153212","revisionNum":1,"uid":153212,"depth":0,"board":{"__ref":"Forum:board:1password"},"author":{"__typename":"User","uid":13230,"login":"dogolaca","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/t5/s/cuxzj43862/m_assets/avatars/default/avatar-11.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":94},"postTime":"2025-03-14T18:03:58.648-07:00","lastPublishTime":"2025-03-14T18:03:58.648-07:00","readOnly":false},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/cmstMy1DRFhYZXM\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/cmstMy1DRFhYZXM","height":479,"width":478,"mimeType":"image/png"},"Rank:rank:3":{"__typename":"Rank","id":"rank:3","position":2,"name":"Moderator","color":"333333","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/cmstMy1DRFhYZXM\"}"},"rankStyle":"FILLED"},"User:user:55":{"__typename":"User","id":"user:55","uid":55,"login":"1P_Dave","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-10-22T11:53:31.226-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/t5/s/cuxzj43862/images/dS01NS05Zk5NUTA?image-coordinates=15%2C0%2C544%2C529"},"rank":{"__ref":"Rank:rank:3"},"entityType":"USER","eventPath":"community:cuxzj43862/user:55"},"ModerationData:moderation_data:85670":{"__typename":"ModerationData","id":"moderation_data:85670","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:85670":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:55"},"id":"message:85670","revisionNum":1,"uid":85670,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:85639"},"conversation":{"__ref":"Conversation:conversation:85639"},"subject":"Re: Passkey not found","moderationData":{"__ref":"ModerationData:moderation_data:85670"},"body":"
Thank you for sharing. I'm unable to puzzle out why quitting the 1Password app would resolve that specific issue on your end but I'll keep an eye out for further reports of the same situations to investigate further. I'm happy that things are working now for you.
\n\n
-Dave
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I wrote a long explanation on how I solved this and accidentally refreshed the page, but here's the gist of how I got it to work while all of the above suggestions did not:
\n\n
My 1Password for macOS was unlocked and active when scanning the QR code. Quit 1Password for macOS before scanning the QR code to test the passkey. It should hopefully work, and it did for me!
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Hey 1Password support team.
\n\n
For anyone else struggling with this, here's what I did that made it work after trying everything in this thread with no luck.
\n\n
Context: I added a passkey to my Google account while signed in to 1Password for macOS (and, in turn, Chrome). When trying to test that the passkey works on the Google test page, I clicked the little passkey/FIDO key button on the 1Password pop-up to get to the QR code. On my iPhone, I opened the QR scanner and scanned the code, and received the screen showing that there are no matches. Trying to search for my Google account on my phone crashed 1Password and the Google passkey verification failed.
\n\n
The problem was finally solved very easily. It was because my 1Password for macOS app was still logged in and active. After quitting 1Password, I tried again the same way (this time the pop-up said to log in to 1Password; I did not, and only clicked the passkey/FIDO key icon.) Boom! Passkey sign-in successful.
\n\n
Just thought I'd let anyone else who stumbles upon this thread know.
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I'm sorry that you're running into the same issue and that none of the suggestions in this thread helped. Your diagnostics report made it to the team and one of my colleagues will reach out to you soon via email to help find a solution.
\n\n
-Dave
\n\n
ref: YEY-72683-569
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I'm having this issue with Google. It presents a QR code, I scan it with my iPhone and click the prompt to \"use passkey\" (or whatever it says), 1P is queried for a \"google.com\" passkey which I do have exactly as everyone else ITT, and then I get the \"no matches\" error. Yes to all your other questions thus far, 1P_Dave, including suggestions at workarounds. App version is 8.10.30.
\n\n
Submitting diagnostic report from your instructions.
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I'm happy that signing in with a passkey using the browser extension is now working. If you do run into any other issues, such as signing in using a passkey on your phone, then please reply to the last email in your support ticket and the team will be there to help further.
\n\n
-Dave
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I wish I had a more constructive and helpful follow up with my issue. In regards to my issue with Docusign, I deleted the passkey in 1Pass and removed from my Docusign profile and re-added. My issue before was that Docusign would pop up a QR code and using my phone wouldn't properly match to my mobile 1Pass Docusign item. After deleting and re-adding, I no longer get a QR code prompt and my 1Pass browser extension works as expected integrating with the passkey response. So my issue is fixed, but not necessarily the issue I had with the QR code.
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Thank you for posting the Support ID. I've located your ticket and directed it to the correct team, one of my colleagues will send you another reply via email as soon as they've reviewed your diagnostics report. Please continue the conversation there.
\n\n
-Dave
\n\n
ref: ITI-85976-418
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In order to take a closer look, I'd like to ask you to reproduce the behaviour and send over some diagnostics from your device:
\n\n
\n
https://support.1password.com/diagnostics/?iOS
\n
\n\n
Please attach the diagnostics report to an email message addressed to support+forum@1password.com and include a link to this thread, along with your username.
\n\n
After sending the email, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place.
\n\n
-David
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