Forum Discussion

AqUaReGiA's avatar
AqUaReGiA
New Contributor
2 years ago

Passkeys doesn't work on shopify.

I have an account on shopify and I tried creating passkeys on it using 1password but it showed an error on my web browser. While if I used windows to create it it worked perfectly. 1Password V...
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello AqUaReGiA! 👋

I'm sorry that you're running into trouble when saving and signing in using a passkey on Shopify and I'm here to help. So that I can better understand the situation can you tell me the following:

  1. What does the error message say?
  2. Do you see the error message when saving the passkey or signing in with the passkey?
  3. Did you follow these instructions: Shopify Help Center | Using passkeys

I look forward to hearing from you.

-Dave