Forum Discussion

happycappie's avatar
happycappie
Occasional Contributor
2 years ago

Passkeys don't work with Chrome Extension 2.23.1 and OTP is irregular too

Ever since Chrome Extension 2.23.1, Passkeys do not work when trying to sign in to a web app that has worked for months. The app's error notification is "WebAuthn::AuthenticatorDataVerificationError...
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello happycappie! 👋

I'm sorry that signing in using a passkey and filling your one-time password aren't working properly. You mentioned that you have a video, can you send an email to support+forum@1Password.com with a link to this thread?

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message send you a secure upload link so that you can share the video with our support team and have them investigate this further.

-Dave