Forum Discussion

Anonymous's avatar
Anonymous
2 years ago

Passkeys not working - ClientDataJSON empty

Dear 1password Team. We have currently released our insurance app myHelsana with Passkey-Support Unfortunately it's not possible to use our Passkeys with 1Password When we sign the challenge ...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello @sathoeni! 👋

I'm sorry that you're running into trouble when saving passkeys on iOS using your app. While 1Password is ready to support passkey authentication in iOS native apps, we are aware of an issue on iOS 17 that impacts users from being able to save and use passkeys to sign in.

We are working with our partners at Apple to find a resolution to this issue and early reports indicate that iOS 17.2 Beta 1 includes a fix for the issue. Are you able to test saving and using a passkey with 1Password and your app using the latest beta of iOS?

I look forward to hearing from you.

-Dave