Forum Discussion

idkicarus's avatar
idkicarus
New Contributor
1 year ago
Solved

Passkeys not working on Nintendo.com in Firefox

If I create a passkey from my PC and save it to 1Password, I'm not able to use that passkey to login on any of my devices which have 1Password installed, not even the PC that made it. However, if I...
browser extension
  • ChrisC1P's avatar
    ChrisC1P
    1 month ago

    Hi werd​ thanks for reaching out!

    While I can't guarantee when a fix will make it to our stable release, I tested this out with the latest beta release and found I had no issues creating and signing in with a passkey in my Firefox browser on the Nintendo site.

    If you're willing to test this out on your end, you can use the following guide to use the 1Password for Firefox beta release: Use 1Password beta or nightly releases

    Once the testing in the beta is complete, we'll release the fix to the production version of 1Password for Firefox as soon as possible.

    Let me know if you have any questions.

    -Chris

1P_Evon's avatar
1P_Evon
Icon for 1Password Team rank1Password Team
1 year ago

You're welcome, idkicarus. Thank you for sharing the open bug report!

Let me know if there's anything else I can assist you with. 🙂

-Evon

chadgt's avatar
chadgt
New Contributor
1 year ago

Can you mark me down as affect as well? I can create a passkey from firefox/mac on nintendo but then I am unable to use it.

Firefox: 137
MacOS: 15.4
1Password: 8.10.70

Thanks.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    1 year ago

    chadgt 

    Thank you for reporting the issue and I'm sorry for the disruption. I've added your report to the internal work item open for the issue. 

    For the time being, to workaround the issue, you can sign into your Nintendo account using your passkey in another browser like Chrome. Alternatively, you can use your username and password to sign into Nintendo in Firefox. 

    -Dave