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Passkeys not working on Nintendo.com in Firefox
If I create a passkey from my PC and save it to 1Password, I'm not able to use that passkey to login on any of my devices which have 1Password installed, not even the PC that made it.
However, if I...
Hi werd thanks for reaching out!
While I can't guarantee when a fix will make it to our stable release, I tested this out with the latest beta release and found I had no issues creating and signing in with a passkey in my Firefox browser on the Nintendo site.
If you're willing to test this out on your end, you can use the following guide to use the 1Password for Firefox beta release: Use 1Password beta or nightly releases
Once the testing in the beta is complete, we'll release the fix to the production version of 1Password for Firefox as soon as possible.
Let me know if you have any questions.
-Chris
Thanks for the reply.
- No, I haven't run into this issue with any other websites where I use passkeys.
- Yes, the 1Password passkey prompt appears for me on Nintendo's sign-in page on both mobile and desktop.
- I don't get an error message from 1Password after a failed login via passkey. However, Nintendo's site displays the following message: "Couldn't complete passkey sign-in. Please use password sign-in instead. Tap on Can't use passkey sign-in? for details."
- I checked Chrome on mobile and desktop and the passkey works as intended. Regardless of which device creates the passkey, any device with 1Password installed is able to use the passkey to sign in.
On a side note, even with every extension besides 1Password disabled in Firefox, the passkey login still fails, so it doesn't seem another extension is interfering with the login process.
