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idkicarus's avatar
idkicarus
New Contributor
2 years ago

Passkeys not working on Nintendo.com in Firefox

If I create a passkey from my PC and save it to 1Password, I'm not able to use that passkey to login on any of my devices which have 1Password installed, not even the PC that made it. However, if I...
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idkicarus's avatar
idkicarus
New Contributor
2 years ago

Thanks for the reply.

  • No, I haven't run into this issue with any other websites where I use passkeys.
  • Yes, the 1Password passkey prompt appears for me on Nintendo's sign-in page on both mobile and desktop.
  • I don't get an error message from 1Password after a failed login via passkey. However, Nintendo's site displays the following message: "Couldn't complete passkey sign-in. Please use password sign-in instead. Tap on Can't use passkey sign-in? for details."
  • I checked Chrome on mobile and desktop and the passkey works as intended. Regardless of which device creates the passkey, any device with 1Password installed is able to use the passkey to sign in.

On a side note, even with every extension besides 1Password disabled in Firefox, the passkey login still fails, so it doesn't seem another extension is interfering with the login process.