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steve28's avatar
steve28
Occasional Contributor
3 years ago

Passkeys on Bank of America - can create, but not use

You appear to be able to sign up for a passkey on Bank of America, if at the top of the page, you go to: [Your Name] → Profile & Settings → Security Center → [Scroll down to Increase Your Device S...
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Former Member's avatar
Former Member
3 years ago

steve28 Just to follow up, I think the issue is more on the Bank of America side than anything. If you have a passkey saved for an account, the workflow should be like this:

  1. Go to the website and click to log in.
  2. Select the option to sign in with your passkey.
  3. Get signed in.

On the BOA website, I don't have a login option with a passkey. I have to sign in with my username and password before I am prompted for the passkey. Is that the same for you?

If so, I believe that this login process is truly meant for a USB security key (a second factor) and not for passkeys (not a second factor). They might use the same tech on the backend, which is why a passkey can be saved when you select to sign in with a USB security key, but the implementation on BOA's website doesn't fully support passkeys (at this time).

That said, I did create a ticket for our developers to take a closer look at this on our end. We'll check to see if there's anything we can do to help!

ref: dev/core/core#22486