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mariohall's avatar
mariohall
New Contributor
3 years ago

Passkeys wreaking havoc, don't seem to detect which account

I have a passkey for one Google Account (let's call it Account A). On my other Google account (Account B) I use a hardware key. For whatever reason, 1password keeps trying to get me to unlock Account...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello mariohall! 👋

I'm sorry that you're having trouble signing in to your Google account using your security key. 1Password has implemented iOS 17's passkey API, which Apple has provided for third-party apps, and we rely on iOS to detect and use a passkey saved in 1Password where appropriate. So that I can better understand the situation can you please tell me the following:

  1. For Account B, did you save a passkey to sign into the account on your Security Key or are you using the Security Key as a second factor your account but still signing in with a username and password?
  2. Is there a particular reason why you haven't saved a passkey for Account B in 1Password as well?

I look forward to hearing from you.

-Dave