Password Entry Disappeared!

Hey MikeA01730, thanks for reaching out.

I'm sorry to hear about this experience and can certainly understand your concerns here. You're absolutely correct, under no circumstance should any item disappear like that.

While the 1P extension was displaying the pop-up I ran 1P separately to copy the current password from password field to the note field (to make it easy to recover if the proposed password wasn't accepted but the extension changed the 1P entry) and saved the 1P entry.

This would not be expected to work as you would be actively editing an item in two different places. So any changes you make in the desktop app while the "Update Item" prompt is up in your browser, will immediately be removed when you select "Update" (as the item state that you're updating to is from before you made the change in the desktop app). With that said, this should not result in the behaviour you encountered.

Then I clicked OK (or its equivalent) in the pop-up, and the password update failed with a web site error.

Could you tell me a little more about this error? For instance, did it appear on the 1Password extension pop-up or on the website itself?

To investigate further, I'd also like to ask you to create a diagnostics report from your Windows PC:

Sending Diagnostics Reports (Windows)

Attach the diagnostics to an email message addressed to support+windows@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/142886/password-entry-disappeared#latest
• Your forum username: MikeA01730

We'll look forward to hearing from you and continuing this conversation via email.

Ali