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DCSkells's avatar
DCSkells
Occasional Contributor
3 months ago

Passwords not showing up everywhere...

I created a new user account entry using the Browser Extension (Edge). It's saved properly and I can use it. I open up my 1Passwor desktop app (on the same machine) and I cannot find the entry in th...
windows
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 months ago

Hello DCSkells​! 👋

I'm sorry that you're not seeing items in the desktop app on your Windows PC. Items should show up everywhere that you're using 1Password almost immediately so it sounds like something is wrong. Can you try the following test: 

  1. Open and unlock the 1Password for Windows desktop app.
  2. Click your account or collection at the top of the sidebar and click Lock.
  3. Unlock 1Password. 


Do you see the items now? Or are they still missing? 

-Dave

  • DCSkells's avatar
    DCSkells
    Occasional Contributor
    3 months ago

    Thanks, that fixed it. I also had to save a password from another site and it showed up immediately.

    Not sure if this matters, but this is also my work laptop where I don't have Admin rights, so not sure if that makes a difference or impacts anything.

    Thanks!

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      3 months ago

      I'm glad that locking and unlocking 1Password resolved the issue! Whether you have admin privileges or not shouldn't make a difference here. 

      If you see the issue come back in the future then let me know and I can help further. 

      -Dave

      • DCSkells's avatar
        DCSkells
        Occasional Contributor
        3 months ago

        1P_Dave​ ,

        As always, you're here to help. Thanks and will update if needed!