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Forum Discussion
Passwords not updating iOS
I changed passwords in two apps (one at a time) on my iPhone and manually updated them in the 1Password app because I wasn’t prompted to autosave. In both cases, autofill still filled the old passwor...
Hello 1P_Timothy , I have a very similar issue here.
I created a new account and added it to my 1Password Edge extension. I can see this new account got updated immediately on the 1Password Edge extension, Windows application, and iOS application. However, this new account did not show up in iOS's autofill. But since the account was updated in my iOS app, it showed up above my keypad. When I tapped on it to autofill, it got stuck on a white screen because the autofill did not have this account (Looks like the app and auto are using different databases. If the account is in the app, then it will show up above the keypad. But when trying to autofill, the data comes from the autofill database, not the app database).
I waited for about 8 hours, but the autofill still hasn't been updated. I have to either manually copy the password from my 1Password iOS app, or restart my phone to force it to update.
1P_Dave
Moderator
ModeratorI'm sorry that you're not seeing updated data being suggested by AutoFill on your iOS device. Try these steps to reset the AutoFill database:
- On the Home screen, tap Settings.
- Tap General > AutoFill & Passwords.
- Turn off 1Password.
- Turn 1Password back on.
- Make sure that all other password managers are turned off.
Then try to fill a login again, are you still seeing the same outdated login credentials being suggested or filled?
-Dave
I’m having a similar issue as being discussed here. I tried the steps above and it my old password is still being autofilled. The new password is visible in 1Password but when I go to an app, click on the username box, and then select the key symbol on the iOS keyboard and look at the recommended logins from 1P, if I click on the little i symbol it shows the old password information and last updated time/date for my old password.
- 1P_Dave
I'm sorry that you're seeing outdated password information. Do you see the correct updated password when you log in to your 1Password account on 1Password.com (in the browser, not the app)?
If you do then try the following: open the main 1Password app on your iOS device, tap the account/collection picker in the top left corner and then tap lock. Then unlock 1Password again and try to fill your login into a website or app.
If you still see the old login credential being filled, I'd like to ask you to create a diagnostics report from your iOS device:
Send a diagnostics report (iOS)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/passwords-not-updating-ios/155685/replies/157419
- Your forum username: Art-Vandelay
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
Thanks for your quick reply! Those steps didn’t help, unfortunately. I emailed the diagnostics report as requested but haven’t received a case from the bot. I did submit a ticket earlier so maybe it attached to that ticket? The number is BXU-75791-813.
