I am able to successfully generate a Passkey on the PayPal site and it is being stored in 1P. However, whenever I try to sign in using the Passkey, 1P pops up, I select the option to sign in with the passkey however, it is never successful. I have to revert to password & 2FA (using Authenticator App). I have deleted the Passkey and regenerated several times, all to no avail. Any suggestions as to what is going on please? 1Password Version: 8.10.32 Extension Version: 2.22.1 OS Version: macOS Sonoma 14.4.1 Browser: Safari

Hello bspachman, thanks for getting back to me. Since this is a public forum, I removed the link to the video because it contained your email address. May I ask if Safari's passkey manager is turned off? Open Safari. Click "Safari" in the macOS menu bar and select "Settings". In the AutoFill tab, ensure all four options are unchecked. In the Passwords tab, click "Password Options" and ensure "AutoFill Passwords and Passkeys" is turned off. Additionally, can you remove and recreate the passkey on PayPal's website using 1Password for Safari on macOS? After that, test signing into PayPal's website using the passkey. Let me know how that goes. ShoxJeanz, PayPal recently updated their website; we can create a passkey using Safari or Chrome on macOS. I've asked the team to update the https://passkeys.directory/details/pay-pal/ website to reflect the update. I hope that helps. -Evon

Hello ausernie, bspachman! Thank you for writing in. I'm sorry to hear about the problem you're bumping into with 1Password passkeys on the PayPal website. I've done some testing on PayPal's website using a passkey but haven't been able to recreate the same behaviour on two different browsers. What happens to the passkey pop-up after clicking the "Sign in" button? Which device and browser did you use to create the PayPal passkey? Is there an error message? I look forward to hearing back from both of you! 🙂 -Evon

I tried to attach a screen recording of 2 attempts made this afternoon, but mp4 filetypes don't seem to be allowed. You can see the attempts [here] [link removed by moderator] Attempt 1: - Switch to Safari - Unlock 1P ahead of time using Apple Watch - Navigate to PayPal, click 'log in' - Both the 1P passkey prompt AND a system prompt show up. - Can't click the 1P prompt until the system prompt is dismissed - After dismissing the system prompt, the 1P prompt is ignored. Attempt 2 (immediately following Attempt 1): - Re-navigate to PayPal, click 'log in' - 1P prompt appears, but clicking on it results in an error about invalid credentials on the PayPal login screen. I do not recall how the passkey for PayPal was generated, but it was most likely done from macOS Safari. brad

I think PayPal only does it for passkey on mobile site or mobile app.

Forum Discussion

ausernie

Occasional Contributor

2 years ago

PayPal and Passkeys

I am able to successfully generate a Passkey on the PayPal site and it is being stored in 1P. However, whenever I try to sign in using the Passkey, 1P pops up, I select the option to sign in with the passkey however, it is never successful. I have to revert to password & 2FA (using Authenticator App).

I have deleted the Passkey and regenerated several times, all to no avail.

Any suggestions as to what is going on please?

1Password Version: 8.10.32
Extension Version: 2.22.1
OS Version: macOS Sonoma 14.4.1
Browser: Safari

browser extension

11 Replies

bspachman
Occasional Contributor
2 years ago
Report
+1 from me. I've generated passkeys for as many sites as I can find, and they often work seamlessly (as advertised). PayPal exhibits the behavior you documented, both on the main site, and when triggered as part of an online merchant process.

brad

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\n\n

I have deleted the Passkey and regenerated several times, all to no avail.

\n\n

Any suggestions as to what is going on please?

\n\n

1Password Version: 8.10.32
\nExtension Version: 2.22.1
\nOS Version: macOS Sonoma 14.4.1
\nBrowser: Safari

","body@stringLength":"624","rawBody":"

\n\n

I have deleted the Passkey and regenerated several times, all to no avail.

\n\n

Any suggestions as to what is going on please?

\n\n

1Password Version: 8.10.32
\nExtension Version: 2.22.1
\nOS Version: macOS Sonoma 14.4.1
\nBrowser: Safari

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PayPal and Passkeys","moderationData":{"__ref":"ModerationData:moderation_data:101557"},"body":"

+1 from me. I've generated passkeys for as many sites as I can find, and they often work seamlessly (as advertised). PayPal exhibits the behavior you documented, both on the main site, and when triggered as part of an online merchant process.

\n\n

brad

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