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bpenkacik's avatar
bpenkacik
New Contributor
28 days ago

1P 8 does not work with Fidelity Android app

The fidelity investment app produces a version of gboard with no top bar where 1password would typically go. I am also not prompted to autofill username or password when I have "display autofill prompts" set to "below the fields they relate to" (nor do I want to use this setting, having the prompt above gboard is a much better experience).

This is not the only app I have issues with. You cannot handle every edge case. Fidelity is not even a fringe app, it is one of the largest consumer investment brands in the US. The keyboard was an excellent fallback. Please provide a functional fallback again.

1p 8.10.74
Android 15 on the March 1, 2025 update
Pixel 9 Pro XL
gboard 15.3.03.745389837-beta-arm64-v8a (although I get the same experience on the non-beta version)

android

4 Replies

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  • Apolymoxic's avatar
    Apolymoxic
    New Contributor
    18 days ago

    I, too, have this issue. Same exact hardware and 1P. Phone is not in developer mode or have any strange setting. 

  • 1P_Timothy's avatar
    1P_Timothy
    Icon for Community Manager rankCommunity Manager
    21 days ago

    Hi bpenkacik​, and oliverl42​! Thank you both for raising this issue.

    To your point Oliver, I can see we have notes that historically 1Password for Android did fill the Fidelity app, but an update in that app seems to have altered this behavior. Financial and other high security apps often have sign in pages that are tricky to fill. While certainly well intentioned, it can cause some headaches as well. 

    I've gone ahead and added you both as affected users on the internal issue we have for this. Thank you again for your attention here!

    16229

  • oliverl42's avatar
    oliverl42
    New Contributor
    22 days ago

    I have the same issue.  I swear it used to work...the app says it is linked to Fidelity.  Same hardware and 1P.    April 5 update.  No beta software.

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The fidelity investment app produces a version of gboard with no top bar where 1password would typically go. I am also not prompted to autofill username or password when I have \"display autofill prompts\" set to \"below the fields they relate to\" (nor do I want to use this setting, having the prompt above gboard is a much better experience).

This is not the only app I have issues with. You cannot handle every edge case. Fidelity is not even a fringe app, it is one of the largest consumer investment brands in the US. The keyboard was an excellent fallback. Please provide a functional fallback again.

1p 8.10.74
Android 15 on the March 1, 2025 update
Pixel 9 Pro XL
gboard 15.3.03.745389837-beta-arm64-v8a (although I get the same experience on the non-beta version)

","body@stringLength":"813","rawBody":"

The fidelity investment app produces a version of gboard with no top bar where 1password would typically go. I am also not prompted to autofill username or password when I have \"display autofill prompts\" set to \"below the fields they relate to\" (nor do I want to use this setting, having the prompt above gboard is a much better experience).

This is not the only app I have issues with. You cannot handle every edge case. Fidelity is not even a fringe app, it is one of the largest consumer investment brands in the US. The keyboard was an excellent fallback. Please provide a functional fallback again.

1p 8.10.74
Android 15 on the March 1, 2025 update
Pixel 9 Pro XL
gboard 15.3.03.745389837-beta-arm64-v8a (although I get the same experience on the non-beta version)

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1P 8 does not work with Fidelity Android app","moderationData":{"__ref":"ModerationData:moderation_data:156018"},"body":"

I, too, have this issue. Same exact hardware and 1P. Phone is not in developer mode or have any strange setting. 

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Thanks for confirming that Apolymoxic​. 

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Hi bpenkacik​, and oliverl42​! Thank you both for raising this issue.

\n

To your point Oliver, I can see we have notes that historically 1Password for Android did fill the Fidelity app, but an update in that app seems to have altered this behavior. Financial and other high security apps often have sign in pages that are tricky to fill. While certainly well intentioned, it can cause some headaches as well. 

\n

I've gone ahead and added you both as affected users on the internal issue we have for this. Thank you again for your attention here!

\n

16229

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I have the same issue.  I swear it used to work...the app says it is linked to Fidelity.  Same hardware and 1P.    April 5 update.  No beta software.

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