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Forum Discussion
Solved
Performance issues with 1Password for Mac 8.10.78 (desktop app)
I'm adding to this to avoid creating a new thread on what seems to be related. Mac OS 15.5 1Password 8.10.78, on various M series Macs. The app itself is incredibly slow. Even typing in any field tak...
Hello folks,
After investigating the issue, it was found that customers who are running into recent performance issues with the 1Password for Mac desktop app were all using the Intel-based version of 1Password on an Apple Silicon Mac.
While our installer will install the correct version of 1Password for your Mac, you might have ended up with the wrong version if you migrated the 1Password app to your current Mac from an older Mac. Using the Intel-based version of 1Password on an Apple Silicon Mac isn't supported and it can result in performance degradation.
Our team can help verify that you're affected by this issue and then help you move over to the correct version. Please create a diagnostics report from your Mac:
Send a diagnostics report (Mac)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/performance-issues-with-1password-for-mac-8-10-78/156925
- Your forum username: username
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
1P_Dave
Moderator
ModeratorHello folks,
I'm sorry that you're seeing performance issues with 1Password for Mac version 8.10.78. The team is currently investigating the issue, which only seems to be affecting some customers and not others, and I've added all of your reports to the internal work item for the issue.
To help our team investigate this further, can you please reply to this comment with the following information:
- Where are you seeing performance issues specifically?
- Are you using an Intel or Apple Silicon (M1/M2/M3) Mac?
- When you open the Applications folder, right-click on the 1Password app and then click Get Info: Do you see "Application (Apple silicon)" or do you see something else?
- Do you have either Touch ID or Apple Watch unlock enabled?
I look forward to hearing from you.
-Dave
Although deleting the entire app, extension and all related files per website directions, and then reinstalling the app and browser extension solved the issue for now, I have tried multiple times to send an email with the data as noted. None of my emails has generated an automated reply, so I can't give you a Support ID number.
- 1P_Dave
I'm happy that you were able to resolve the issue on your Mac.
I have tried multiple times to send an email with the data as noted. None of my emails has generated an automated reply, so I can't give you a Support ID number.
I see that we sent you an auto-reply yesterday three minutes after receiving your email and then my colleague sent you a reply a few hours later. Can you check your spam/junk folder?
-Dave
I have received any number of emails indicating a new post on this thread, but have received none of the automated emails nor one from any individual. I assume my profile has an incorrect email address somewhere, although my profile on this thread has the right one. In any event, thank you for figuring this out. Everything seems to be working as it should with the reinstall.
