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Performance issues with 1Password for Mac 8.10.78 (desktop app)
I'm adding to this to avoid creating a new thread on what seems to be related. Mac OS 15.5 1Password 8.10.78, on various M series Macs. The app itself is incredibly slow. Even typing in any field tak...
Hello folks,
After investigating the issue, it was found that customers who are running into recent performance issues with the 1Password for Mac desktop app were all using the Intel-based version of 1Password on an Apple Silicon Mac.
While our installer will install the correct version of 1Password for your Mac, you might have ended up with the wrong version if you migrated the 1Password app to your current Mac from an older Mac. Using the Intel-based version of 1Password on an Apple Silicon Mac isn't supported and it can result in performance degradation.
Our team can help verify that you're affected by this issue and then help you move over to the correct version. Please create a diagnostics report from your Mac:
Send a diagnostics report (Mac)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/performance-issues-with-1password-for-mac-8-10-78/156925
- Your forum username: username
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
1P_Dave
Moderator
ModeratorHello folks,
I'm sorry that you're seeing performance issues with 1Password for Mac version 8.10.78. The team is currently investigating the issue, which only seems to be affecting some customers and not others, and I've added all of your reports to the internal work item for the issue.
To help our team investigate this further, can you please reply to this comment with the following information:
- Where are you seeing performance issues specifically?
- Are you using an Intel or Apple Silicon (M1/M2/M3) Mac?
- When you open the Applications folder, right-click on the 1Password app and then click Get Info: Do you see "Application (Apple silicon)" or do you see something else?
- Do you have either Touch ID or Apple Watch unlock enabled?
I look forward to hearing from you.
-Dave
Hi Dave, having problems like others, and have for months. I tried a complete uninstall yesterday and reinstall per the 1Password instructions, but the issues are still there.
- I'm using Safari, on a webpage, click the in-field 1P icon to auto-populate my information. It works. I leave the page, and navigate back; the icon still shows up, but now when I click it nothing happens.
- M1 Max MacBook Pro.
- Application (Apple silicon).
- I have both enabled.
FWIW, clicking the icon in the extension bar at the top of Safari works to load 1P, but clicking "Autofill" there does not do anything. Normally the keyboard shortcut (in my case, Cmd-/) works to autofill, but in this case I was trying to autofill an identity, so it didn't work.
Frequently have this issue with extension-in-field not working (though sometimes it does work).
- 1P_Dave
Thank you for answering those questions. Just to clarify: this thread is about performance issue in the 1Password for Mac desktop app, not the Safari browser extension. Are you seeing performance issues in the desktop app?
-Dave
Sorry, I was sent to this thread by another 1P moderator and included my info because of this line from the OP: “Further, the small 1PW icon (Safari) in any field appeared to be dead. Clicking on it fails to do anything.”
That said, I am not experiencing slowness or other performance issues in the desktop app. Is there a separate thread for the Safari extension issues I should post in? Thanks.
- 1P_Dave
I'm sorry that you've been redirected to multiple threads. It sounds like you're running into an issue in Safari that our team is aware of, we're working with our friends at Apple to get it fixed.
For the time being, opening the website in a new tab should get things working again. If that doesn't work then restart Safari by completely closing it and then reopening it. Let me know if neither of those options work.
-Dave
