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Forum Discussion
Solved
Performance issues with 1Password for Mac 8.10.78 (desktop app)
I'm adding to this to avoid creating a new thread on what seems to be related. Mac OS 15.5 1Password 8.10.78, on various M series Macs. The app itself is incredibly slow. Even typing in any field tak...
Hello folks,
After investigating the issue, it was found that customers who are running into recent performance issues with the 1Password for Mac desktop app were all using the Intel-based version of 1Password on an Apple Silicon Mac.
While our installer will install the correct version of 1Password for your Mac, you might have ended up with the wrong version if you migrated the 1Password app to your current Mac from an older Mac. Using the Intel-based version of 1Password on an Apple Silicon Mac isn't supported and it can result in performance degradation.
Our team can help verify that you're affected by this issue and then help you move over to the correct version. Please create a diagnostics report from your Mac:
Send a diagnostics report (Mac)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/performance-issues-with-1password-for-mac-8-10-78/156925
- Your forum username: username
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
I would have thought that 1Password would automatically update to Silicon when it detects a Silicon Mac... since I didn't check, I don't know what the issue was, but fully deleting and re-installing did do the trick. Thanks to anyone who recommended that before the root cause was determined.
1P_Dave
Moderator
ModeratorI'm happy that reinstalling 1Password resolved the issue.
I would have thought that 1Password would automatically update to Silicon when it detects a Silicon Mac
Our installer will automatically detect the correct architecture and install the appropriate build for your system. For folks who didn't freshly install the 1Password app on their current Apple Silicon Mac, but used a tool like Migration Assistant to move it over from an old Intel Mac, then our developers are working on a feature to move them over to the correct build on a future update.
-Dave
