Forum Discussion

jccampbell

New Contributor

2 months ago

Solved

Performance issues with 1Password for Mac 8.10.78 (desktop app)

macos

1P_Dave
2 months ago
Hello folks,

After investigating the issue, it was found that customers who are running into recent performance issues with the 1Password for Mac desktop app were all using the Intel-based version of 1Password on an Apple Silicon Mac.

While our installer will install the correct version of 1Password for your Mac, you might have ended up with the wrong version if you migrated the 1Password app to your current Mac from an older Mac. Using the Intel-based version of 1Password on an Apple Silicon Mac isn't supported and it can result in performance degradation.

Our team can help verify that you're affected by this issue and then help you move over to the correct version. Please create a diagnostics report from your Mac:

Send a diagnostics report (Mac)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password/performance-issues-with-1password-for-mac-8-10-78/156925

Your forum username: username

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

camrem

New Contributor

30 days ago

NWA-97379-927

1P_Dave

Moderator

30 days ago

camrem

Thanks for posting the Support ID! I see that my colleague sent you a reply via email about an hour ago, please continue the conversation there.

-Dave

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issues with 1Password for Mac 8.10.78 (desktop app)","id":"message:156925","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:156925","revisionNum":3,"repliesCount":57,"author":{"__ref":"User:user:10446"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:156925"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:156925"},"body@stripHtml({\"truncateLength\":200})":" I'm adding to this to avoid creating a new thread on what seems to be related. Mac OS 15.5 1Password 8.10.78, on various M series Macs. The app itself is incredibly slow. Even typing in any field tak...","body@stringLength":"767","rawBody":"

I'm adding to this to avoid creating a new thread on what seems to be related. Mac OS 15.5 1Password 8.10.78, on various M series Macs. The app itself is incredibly slow. Even typing in any field takes a few seconds to appear, and there is a definite lag in any action whatsoever. Typing a large string of characters freezes the 1PW app. I had to remove the extension in Safari because it was making the browser so slow, it was unusable. Further, the small 1PW icon (Safari) in any field appeared to be dead. Clicking on it fails to do anything. The issue does not seem to be present in either Edge or Firefox, both of which extensions are working fine and without delays, although the actual app on the Mac desktop itself remains practically unworkable.

","kudosSumWeight":6,"postTime":"2025-05-29T18:52:22.687-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:macos","text":"macos","time":"2025-01-27T11:38:42.471-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:156925_3"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1513},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":"","seoTitle":"","seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Conversation:conversation:156925":{"__typename":"Conversation","id":"conversation:156925","solved":true,"topic":{"__ref":"ForumTopicMessage:message:156925"},"lastPostingActivityTime":"2025-07-07T07:38:01.817-07:00","lastPostTime":"2025-07-07T07:38:01.817-07:00","unreadReplyCount":57,"isSubscribed":false},"ModerationData:moderation_data:156925":{"__typename":"ModerationData","id":"moderation_data:156925","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":"2025-06-03T11:49:50.911-07:00","rejectActorType":"member"},"Revision:revision:156925_3":{"__typename":"Revision","id":"revision:156925_3","lastEditTime":"2025-06-03T11:49:41.465-07:00"},"ForumReplyMessage:message:157614":{"__typename":"ForumReplyMessage","id":"message:157614","conversation":{"__ref":"Conversation:conversation:156925"},"author":{"__ref":"User:user:55"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:156925/message:157614","revisionNum":1,"uid":157614,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Performance issues with 1Password for Mac 8.10.78 (desktop app)","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:157614"},"parent":{"__ref":"ForumReplyMessage:message:157599"},"body":"

camrem

Thanks for posting the Support ID! I see that my colleague sent you a reply via email about an hour ago, please continue the conversation there.

-Dave

","body@stringLength":"377","rawBody":"

Thanks for posting the Support ID! I see that my colleague sent you a reply via email about an hour ago, please continue the conversation there.

-Dave

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Hello folks,

After investigating the issue, it was found that customers who are running into recent performance issues with the 1Password for Mac desktop app were all using the Intel-based version of 1Password on an Apple Silicon Mac.

While our installer will install the correct version of 1Password for your Mac, you might have ended up with the wrong version if you migrated the 1Password app to your current Mac from an older Mac. Using the Intel-based version of 1Password on an Apple Silicon Mac isn't supported and it can result in performance degradation.

Our team can help verify that you're affected by this issue and then help you move over to the correct version. Please create a diagnostics report from your Mac:

Send a diagnostics report (Mac)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password/performance-issues-with-1password-for-mac-8-10-78/156925
Your forum username: username

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

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