It’s Cybersecurity Awareness Month! Join our interactive training session, or learn about security and AI from 1Password experts.
Forum Discussion
Solved
Performance issues with 1Password for Mac 8.10.78 (desktop app)
I'm adding to this to avoid creating a new thread on what seems to be related. Mac OS 15.5 1Password 8.10.78, on various M series Macs. The app itself is incredibly slow. Even typing in any field tak...
Hello folks,
After investigating the issue, it was found that customers who are running into recent performance issues with the 1Password for Mac desktop app were all using the Intel-based version of 1Password on an Apple Silicon Mac.
While our installer will install the correct version of 1Password for your Mac, you might have ended up with the wrong version if you migrated the 1Password app to your current Mac from an older Mac. Using the Intel-based version of 1Password on an Apple Silicon Mac isn't supported and it can result in performance degradation.
Our team can help verify that you're affected by this issue and then help you move over to the correct version. Please create a diagnostics report from your Mac:
Send a diagnostics report (Mac)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/performance-issues-with-1password-for-mac-8-10-78/156925
- Your forum username: username
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
Hey Dave,
Support ticket ID: FZN-54278-355
I submitted a diagnostics report and screenshots to support@1password.com. The rep told me they couldn't click on email links for security reasons and told me to upload my files to a link they provided. I clicked on the link the following day and it was expired. There was no indication in the email that the link would expired after a certain period of time. Do those links typically expire in 24 hours? If so, it would be nice to have a warning, so I can prioritize it. Also, I hope the 1Password team allows us to upload diagnostic reports and other links either via the app or are 1password.com account. As everybody knows, email is not very secure and it's not the best way to submit sensitive information. And if we have to email back-and-forth twice, or more (in my case) to upload links to a special file uploader, it makes the process a real pain. I included this forums link and my forum username in my follow up emails, not in the original email.
Also, I'm glad people seem to be having success with doing a fresh install of 1password Desktop, but i'm curious how this solution relates to this Mastadon post a year ago from 1Password team member Mich Cohen:
https://mastodon.social/@mitchchn/112554241440225925
He talked about why the extension in Safari is slower and more unreliable than in other browsers and why it has so much trouble working with Safari profiles. He also talked about the trouble 1Password has with iOS. He made it pretty clear that while 1Password could improve, the problem lies with Apple and "at the end of the day the fix really does have to come from upstream". Is this "fresh install" fix a reputation of that post? Does a fresh install on silicon macs fix the problems the extension has with Safari profiles. How about on iOS?
Thanks!
- 1P_Dave
Moderator
Thank you for sending in the diagnostics report. I'm sorry that the secure upload link expired before you were able to use it. I'll pass your feedback along to our operations team.
The performance issue being discussed in this thread relates only to the 1Password for Mac desktop app, not the browser extension. If you're seeing a performance issue with the browser extension then that that will need to be investigated separately. I see that my colleague has sent you a reply via email and I recommend that you continue the conversation there since our support team will have access to the information that you sent in and will be able to advise further.
-Dave
